Road Service Advisor at Marten Transport in Mondovi, WI

Job description

• To insure optimum customer service by efficient and cost-effective handling of maintenance issue of trucks and trailers away from the terminals. Assist drivers in troubleshooting and authorize repairs, provide safe, on-time delivery of product.

Responsibilities

• 1. Contact Repair shops to determine when a shop can look at the equipment.
• 2. Communicate with fleet manager as to what is happening with the equipment repairs and load status.
• 3. Authorize necessary repairs on the road considering both safety and cost.
• 4. Create purchase orders and provide necessary information for audit purposes.
• 5. Administrate fleet data base by completing fleet assistance sheets and enter data into computer.
• 6. Coordinate with other terminals for repairs that can possibly be made by sending a Marten Transport, Ltd.
• mechanic to the sight.
• 7. Contact repair shops to determine when equipment will be completed.
• 8. Manage breakdown information by completing necessary paperwork.
• if necessary.
• 10. Create and maintain repair order file.
• 11. Direct all accident related information to Liability Claims.
• 12. Monitor the retrieval of warranty parts to be returned to Marten Transport, Ltd. for warranty repairs.
• shop.
• 14. Trouble shoot basic mechanical problems working through driver or road service at tractor location.
• 15. Manage budget within required guidelines of cost and safety.
• 16. Other duties as assigned.

Requirements

• Knowledge in maintenance for a tractor, trailer and reefer unit. Computer literacy, 10 key accuracy and the knowledge of the usage of an atlas and telephone etiquette. Strong communication skills, both written and verbal.
• High School diploma, one to two years vocational degree or equivalent desired.

Skills

Required

• Computer literacy
• 10 key accuracy
• Knowledge of the usage of an atlas
• Telephone etiquette