Customer Service Clerk at R+L Global Logistics in Troy, NY, United States

Job description

• Customer Service Representative, Hourly rate is $20.42 hr
• Full-Time, Monday - Friday, Various shifts
• Available PTO may be used immediately upon hire and enjoy an excellent benefits package that includes our very own employee resorts Click here to learn more about our employee resorts
• R+L Carriers is seeking a Customer Service Representative to work at our Troy, NY Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.

Responsibilities

• Maintain positive relationships with customers
• Assist customers and other R&L employees in tracking and monitoring freight movement
• Use customer retention techniques to ensure customers feel valued and listened to
• Resolve customer issues and promote company goals and objectives
• Perform daily freight tracing with customers
• Assist other terminals in freight related issues
• Perform other related duties as assigned

Requirements

• Strong communication/telephone skills
• Able to work in a fast-paced environment
• Strong critical thinking skills
• Ability to deal with potentially stressful situations
• General office and customer service experience
• Basic knowledge or Windows, Outlook and other Microsoft products
• Ability to type 30+ WPM
• 2+ years of experience as a clerk or similar role in a fast pace environment
• Freight logistics experience

Skills

Required

• Strong communication/telephone skills
• Able to work in a fast-paced environment
• Strong critical thinking skills
• Ability to type 30+ WPM

Preferred

• Freight logistics experience

Benefits

• Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.