Senior Director, Customer Service at Piedmont Airlines in Washington, DC

Job description

• We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
• At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Senior Director, Customer Service in our Ground Handling Department. The primary responsibility of the position is to promote a culture of compliance and caring for team members while setting performance goals and maintaining a consistent focus on operational excellence in a Hub location. This person will have proven leadership skills, be an excellent communicator, and possess strong relationship building skills. Technical skills such as budgeting and operations knowledge are essential to this position. This position will report to the Station Director, Piedmont Ground Handling.

Responsibilities

• Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and security
• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a team with varied duties to include department managers, duty managers, unit managers, supervisors, and agents
• Administrative duties to include daily/weekly/monthly reports
• Conduct employee performance reviews

Requirements

• Functional knowledge of airport hub operations
• Five (5) years of senior level leader experience with an airline
• Proven success of leading people in a fast-paced environment
• Excellent communication and strong relationship building skills
• Extensive knowledge of aviation ground handing policy, a thorough understanding of collective bargaining agreements, and experience collaborating with labor groups
• Experience with budgeting principals and standard guidelines
• Thorough understanding of Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Occupational Safety and Health Administration (OSHA), and other industry regulations
• Familiarity with Microsoft Office Suite
• Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
• Bachelor’s degree in aviation, business, or another related field

Skills

Required

• Familiarity with Microsoft Office Suite

Benefits

• Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
• $138,000.00/Annual Salary - 152,000.00/Annual Salary (Based on locale and experience)
• In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.