Cashier/Receptionist in Dublin at Volvo Cars Walnut Creek in Dublin, CA
- Company: Volvo Cars Walnut Creek
- Location: Dublin, CA
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: $21.00 per hour
Overview
Volvo Cars Dublin is looking for a friendly, professional, and dependable Service Department Receptionist / Customer Experience Representative to join our growing team. This is an important customer-facing position and a great opportunity for someone who enjoys working with people, staying organized…
Job description
- Volvo Cars Dublin is looking for a friendly, professional, and dependable Service Department Receptionist / Customer Experience Representative to join our growing team.
- This is an important customer-facing position and a great opportunity for someone who enjoys working with people, staying organized, and being part of a fast-paced team.
- You will be one of the first people our Service Department customers interact with, so personality, professionalism, and a genuine desire to help people are extremely important.
- · Enjoy working with people
- · Have excellent customer service skills
- · Like a fast-paced work environment
- · Take pride in making customers feel welcome
- · Are looking for an opportunity to get into the automotive industry
- · Want to be part of a team where your work makes a difference
- You don’t have to be an automotive expert. We can teach you the automotive side of the job.
- What we’re looking for is someone with the right attitude, work ethic, and customer-service mindset.
Responsibilities
- · Greet and welcome customers arriving at the Service Department
- · Answer incoming phone calls and direct customers to the appropriate department or Service Advisor
- · Assist customers with general questions and service needs
- · Direct customers to their Service Advisor and assist with the check-in process
- · Help manage customer flow during busy service hours
- · Assist with scheduling and appointment-related tasks
- · Contact customers when their vehicles are ready for pickup
- · Assist Service Advisors with administrative and customer-service responsibilities
- · Maintain a clean, organized, and welcoming reception area
- · Communicate professionally with customers, Service Advisors, Technicians, Parts, and Management
- · Help ensure every customer receives a positive experience from arrival through vehicle pickup
Requirements
- · Friendly and approachable
- · Professional and confident communicating with customers
- · Reliable, punctual, and team-oriented
- · Organized and detail-oriented
- · Comfortable answering multiple phone calls and assisting customers in a busy environment
- · Able to multitask and prioritize throughout the day
- · Comfortable using computers and learning new software
- · Positive and willing to help wherever needed
- · Able to remain calm and professional when things get busy
- Automotive or dealership experience is a plus, but not required.
Skills
Required
- Customer service
- Communication
- Multitasking
- Organization
- Computer proficiency
- Phone etiquette
- Teamwork
- Reliability
- Punctuality
- Calm under pressure
Preferred
- Automotive or dealership experience
About Volvo Cars Walnut Creek
We’re working to build a Service Department centered around customer satisfaction, teamwork, communication, and accountability. You’ll work alongside experienced Service Advisors, Technicians, Parts, and Management in a professional dealership environment. We value people who take pride in their work, support their teammates, and understand that a great customer experience starts with how we’re treated when we walk through the door.