Service Advisor at Volvo Cars Walnut Creek in Walnut Creek, CA

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Requirements

• Minimum 2 years experience
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Knowledge of CDK a plus

Skills

Required

• Organized and friendly personality
• Time management skills
• Team oriented and self-motivated
• Able to work with little supervision

Preferred

• Knowledge of CDK

Benefits

• 401(k) Retirement Plan
• Low cost medical benefit
• Dental and Vision
• 5 day work week, Monday through Friday