Logistics Coordinator Weekend Days (Friday- Sunday 7AM-7PM) at Syfan Logistics in Gainesville, GA

Job description

• The Logistics Coordinator works with the logistics operations team in communicating with carriers and customers to guarantee on-time service for all shipments. Provides a high-level of service and performance in maintaining and developing strong relationships with customers and carriers.
• Customer Service Excellence: Performs duties and demonstrates behaviors consistent with Syfan Logistics’ commitment to customer service.
• Technology Proficiency: Utilizes Syfan Logistics’ transportation management systems and other logistics technologies in executing the duties of the position.
• Coordinating Agility & Problem Solving: Demonstrates the ability to adjust to changing load situations as required and is able to proactively identify logistics issues with customer loads.
• Proficiency in Operations Procedures: Performs position specific duties according to the established procedures in meeting Syfan and customer requirements.
• Team Culture Alignment: Demonstrates interactive skills and behaviors that strengthen the team's ability to perform.

Responsibilities

• Dispatches carriers by phone and computer in an efficient and professional manner.
• Manages load information including pick-up and delivery times for all shipments using logistics management software.
• Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.
• Properly directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates to ensure on-time delivery.
• Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
• Validates all load data prior to delivery and addresses all types of product discrepancies requesting documentation as needed.
• Effectively documents the required details of all communications with carriers and customers in the TMS logs.
• Ability to proactively identify load issues and works with team to promptly implement solutions.
• Performs other essential duties as assigned by management in support of optimal operations performance.

Requirements

• Strong customer service and interpersonal skills that include handling difficult carrier and customer situations in a respectful and professional manner.
• Basic computer proficiency for optimal performance using Microsoft Office, Syfan Logistics’ transportation management system, customer web sites, and basic keyboard proficiency.
• Excellent organizational, time management, critical thinking, and problem-solving skills.
• Ability to prioritize tasks and adapt quickly to changing situations.
• Ability to receive coaching and follow procedures and management directions.
• Ability to work cooperatively in a dynamic team environment in a high call volume setting.
• High school diploma / GED or equivalent; Bachelor’s Degree Preferred

Skills

Required

• Customer service
• Interpersonal skills
• Basic computer proficiency
• Microsoft Office
• Transportation management system
• Customer websites
• Keyboard proficiency
• Organizational skills
• Time management
• Critical thinking
• Problem-solving
• Prioritization