Key Account Manager, Enterprise Gifting at Harry & David Operations Corp. in Jericho, NY

Job description

• 1-800-FLOWERS.COM, Inc. is seeking an accomplished Enterprise Account Executive to acquire and onboard new business customers to our self-service gifting platform. This is a hunter role for a seller who enjoys opening doors, building pipelines from the ground up, and closing complex B2B opportunities.
• The Account Executive owns the new-business sales cycle from target-account selection and outbound prospecting through discovery, solution development, negotiation, close, and onboarding coordination. The role engages decision-makers across Human Resources, Employee Experience, Procurement, Finance, Sales, Marketing, Customer Experience, Operations, and executive leadership.
• The successful candidate will represent the full 1-800-FLOWERS.COM, Inc. family of brands, including 1-800-Flowers.com, Harry & David, Personalization Mall, Cheryl's Cookies, The Popcorn Factory, and other portfolio brands. The goal is to create scalable gifting programs supported by flexible purchasing, procurement, and invoicing options.
• A consistent, qualified pipeline of net-new enterprise opportunities
• Outbound prospecting that converts into executive-level discovery meetings
• New customers that align with Enterprise growth and profitability goals
• Closed business involving multiple stakeholders and complex procurement requirements
• Successful onboarding, early platform adoption, and initial purchasing activity
• Broader customer engagement across brands, occasions, and gifting use cases
• Accurate Salesforce data, dependable forecasts, and achievement of revenue targets
• You are energized by finding business that does not yet exist. You know how to research an account, develop a point of view, reach the right stakeholders, and earn a conversation. You are persistent without being transactional and disciplined about turning activity into qualified pipeline.
• You sell business outcomes rather than product lists. You are credible with executives, attentive to operational and procurement details, and capable of coordinating a complex opportunity without losing momentum. You take ownership from the first prospecting touch through a successful customer launch.

Responsibilities

• Win New Enterprise Business
• Build a self-generated pipeline through cold calling, personalized email, LinkedIn and social selling, referrals, networking, events, partnerships, and account-based prospecting.
• Research target companies, identify business triggers, map buying committees, and create account-specific engagement strategies.
• Engage senior decision-makers and champions across the functions involved in enterprise gifting and purchasing.
• Consistently achieve activity, pipeline, new-account, revenue, and profitability goals.
• Travel approximately 20–25% to support customer and prospect meetings, industry events, conferences, networking opportunities, and other business-development activities as needed.
• Own the Full Sales Cycle
• Lead opportunities from first outreach through qualification, discovery, presentation, proposal, negotiation, contracting, and close.
• Translate customer needs into a clear enterprise gifting solution using the appropriate brands, products, platform capabilities, and purchasing options.
• Deliver persuasive presentations, platform demonstrations, proposals, and business cases that show strategic value and expected outcomes.
• Navigate complex buying processes involving procurement, finance, legal, information security, operations, and executive sponsors.
• Negotiate pricing, terms, program commitments, and commercial arrangements while protecting long-term customer and company value.
• Enable Platform Adoption
• Position the self-service platform as a scalable solution for centralized and distributed corporate gifting.
• Explain ordering, account management, billing, reporting, invoicing, and procurement options in clear business terms.
• Identify implementation and integration requirements early, then partner with technical, finance, legal, operations, and customer-success teams to define a feasible solution.
• Coordinate the transition from signed agreement to account setup, training, launch, and early adoption.
• Maintain accurate activity, pipeline, next-step, and forecast information in Salesforce and provide reliable revenue forecasts.

Requirements

• Five or more years of quota-carrying B2B sales, business development, platform sales, or strategic-partnership experience
• Demonstrated success prospecting for and closing net-new business
• A strong hunter mindset and the resilience to create opportunities rather than rely primarily on inbound leads
• Experience building a self-generated pipeline and owning the full sales cycle
• A record of meeting or exceeding sales goals in a consultative environment
• Ability to engage senior leaders and navigate multi-stakeholder buying groups
• Strong presentation, written communication, negotiation, closing, organization, and follow-up skills
• Working proficiency with Salesforce or a comparable CRM
• Ability to collaborate across functions while retaining personal ownership of results
• Bachelor's degree or an equivalent combination of education and relevant experience
• Ability and willingness to travel approximately 20–25% based on business needs
• Experience selling enterprise platforms, e-commerce, corporate gifting, employee recognition, incentives, rewards, procurement solutions, or related B2B services
• Familiarity with eProcurement workflows, purchase orders, credit terms, and consolidated invoicing
• Experience selling into HR, Employee Experience, Procurement, Finance, Sales, Marketing, Customer Experience, or Operations
• Experience guiding opportunities through legal, information-security, finance, and procurement review

Skills

Required

• Quota-carrying B2B sales
• Business development
• Platform sales
• Strategic-partnership experience
• Prospecting
• Closing net-new business
• Hunter mindset
• Pipeline building
• Full sales cycle ownership
• Consultative selling
• Engaging senior leaders
• Multi-stakeholder navigation

Preferred

• Selling enterprise platforms
• E-commerce
• Corporate gifting
• Employee recognition
• Incentives
• Rewards
• Procurement solutions
• B2B services

Benefits

• This role offers the opportunity to represent a widely recognized family of brands while helping organizations build stronger relationships with employees, customers, partners, and communities. You will bring prospects a broad brand portfolio, an enterprise gifting platform, and scalable solutions for important personal and professional moments.
• The expected base salary for this position is $60,000 - $70,000 annually. Actual base compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.
• This position is also eligible for commission-based compensation in accordance with the Company’s applicable commission plan.
• To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.
• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable