Sales Operations Coordinator at Symbiotic Services, LLC in Dallas, Texas, United States

Job description

• Sales Operations Coordinator
• Symbiotic Services is recruiting a Sales Operations Coordinator on behalf of our client. This position provides administrative and operational support to the Sales organization, helping ensure accurate and timely execution of sales-related activities.
• The Sales Operations Coordinator will support independent retailers, strategic accounts, and internal sales personnel through customer onboarding, data management, order support, reporting, and cross-functional coordination. The ideal candidate is highly organized, detail-oriented, responsive, and committed to providing excellent customer service.
• Department: Sales
• FLSA Status: Non-Exempt

Responsibilities

• Provide day-to-day administrative support to the Sales team, including support for independent retailers and strategic accounts.
• Coordinate new customer onboarding and accurately enter and maintain customer information across multiple business systems.
• Ensure customer account setup documentation is complete, accurate, and processed promptly.
• Maintain customer master data, pricing, sales agreements, and other account-related information while ensuring data integrity.
• Assist Sales Representatives with customer proposals, presentations, reports, and sales materials.
• Respond to customer inquiries and route requests to the appropriate internal departments for timely resolution.
• Partner with Customer Experience, Finance, Operations, Product Development, Marketing, and other departments to support customer needs.
• Assist with order management by monitoring customer requests, tracking order status, and communicating updates.
• Generate and distribute sales reports, customer activity reports, and other business metrics.
• Maintain organized electronic and physical customer records.
• Assist with customer meetings, travel arrangements, trade shows, and other sales-related events.
• Support special projects, process improvements, and administrative initiatives as assigned.
• Maintain confidentiality of customer, pricing, and company information.

Requirements

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and commitment to data accuracy.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to develop positive working relationships across multiple departments.
• Ability to prioritize effectively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Ability to identify and resolve issues independently.
• Professionalism and discretion when handling confidential information.
• Self-motivated and capable of working independently while contributing effectively within a team.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint.
• High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Two or more years of experience in administrative support, sales support, customer service, or account coordination.
• Experience with data entry and maintaining customer information in ERP or CRM systems.
• Strong proficiency with Microsoft Office applications.
• Excellent organizational, communication, and customer service skills.
• ● Build and nurture relationships with trade clients and design professionals
• ● Support outreach efforts to grow the BenchMade Modern Trade Program
• ● Manage communication for trade accounts and assist with quotes or special requests
• ● Coordinate trade-specific order updates and assist with swatch/sample requests
• ● Partner with Sales and Operations to ensure accuracy and timely follow-through
• Experience supporting a B2B sales organization.
• Experience in the furniture, manufacturing, or consumer products industry.
• Working knowledge of Oracle or another ERP system.
• Experience onboarding large retail or strategic customer accounts.
• Advanced Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and data analysis.
• Experience supporting trade shows, sales meetings, or customer events.
• ● 5+ years of experience in sales, trade sales support, trade account management, or e-commerce, with a strong understanding of the furniture and design industry.
• ● Strong communicator with excellent organizational skills
• ● Familiar with Shopify, Zendesk, and/or Monday.com
• ● Team player who thrives in a fast-paced environment
• ● Passion for design, furniture, and building strong client relationships

Skills

Required

• Strong organizational skills
• Excellent attention to detail
• Customer-focused approach
• Ability to prioritize effectively
• Professionalism and discretion
• Self-motivated