Collections Analyst III at Sinch in India

Job description

• Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
• We reach every phone on earth. From life-changing to the timesaving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of
• personalizing content to all 15 billion phones on the planet is no fairy tale!
• More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.
• As part of the transition of Collections operations into the Global Capability Centre (GCC), this role will support the organisation’s objectives of operational standardisation, scalability, and continuous improvement. The position will help drive consistency and alignment of Collections processes across APAC markets, while identifying and supporting opportunities for automation and process optimisation to enhance efficiency, accuracy, and overall operational control.
• Reporting to the Collections Manager, the Collections Analyst will play a key role in supporting Collections operations across various regions. The role is responsible for managing day-to-day Collections activities, ensuring timely and accurate execution of processes, and maintaining strong operational controls in line with established policies and procedures. The position will also contribute to process improvements and standardisation initiatives to support a scalable and effective Collections operating model.

Responsibilities

• Manage and monitor customer accounts receivable to ensure timely collection of outstanding balances in line with agreed payment terms and credit policies.
• Review ageing reports, prioritise collection activities, and proactively follow up with customers on overdue balances.
• Investigate and resolve customer queries, disputes, and payment issues impacting timely collections.
• Monitor customer payment commitments and ensure timely follow-up and escalation of overdue or high-risk accounts.
• Collaborate with Sales, Finance, Billing, and Customer Service teams to resolve account issues and drive payment resolution.
• Support accurate and timely cash application by coordinating with relevant teams to ensure payments are appropriately allocated.
• Maintain accurate customer account information, collection notes, payment commitments, and follow-up actions in finance/ERP systems.
• Prepare and analyse Collections reports, ageing, and key performance indicators to support management decision-making.
• Identify trends, root causes, and process gaps, and recommend improvements to enhance Collections effectiveness.
• Ensure adherence to established Collections policies, processes, controls, and escalation procedures while maintaining a high level of accuracy and operational efficiency.

Requirements

• 3-6+ years of relevant experience in Collections, Accounts Receivable, Credit Control, or a related finance function.
• Proven experience managing high-volume customer accounts and collection activities, with strong accuracy and attention to detail.
• Experience in B2B Collections, including proactive follow-up of overdue receivables and resolution of payment issues and disputes.
• Experience working in a multinational or global business environment, preferably supporting multiple markets or regions.
• Strong understanding of Accounts Receivable and Collections processes, including aging analysis, account reconciliation, cash application, and dispute resolution.
• Bachelor’s degree in Commerce, Finance, Accounting, or a related discipline.
• Strong analytical skills with a focus on data accuracy, account integrity, and identifying collection trends and risks.
• Ability to manage multiple customer accounts, competing priorities, and tight deadlines while maintaining service and quality standards.
• Advanced Microsoft Excel skills, with the ability to analyse large datasets and prepare Collections reports and performance metrics.
• Self-motivated and able to work independently, manage deliverables, and take ownership of assigned portfolios.
• Strong stakeholder management, negotiation, and written and verbal communication skills, with the ability to engage effectively with customers and internal teams.
• Good understanding of finance processes, internal controls, compliance requirements, and escalation procedures, with a continuous improvement mindset.

Skills

Required

• Advanced Microsoft Excel skills
• Strong analytical skills
• Strong stakeholder management
• Negotiation skills
• Written and verbal communication skills

Benefits

• Health Insurance benefits
• Access to our Employee Assistance Program
• Cab support for the EMEA & US shifts