Medical Front Desk Representative-Marietta, GA at Eye Consultants of Atlanta in Marietta, GA, USA
- Company: Eye Consultants of Atlanta
- Location: Marietta, GA, USA
- Posted: Sep 19, 2026
- Type: Full-time
Overview
Front Desk Admin Support Status: Non-Exempt Department: Front Desk Position Overview: Front desk personnel is the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, Collect…
Job description
- Front Desk
- Admin Support
- Status:
- Non-Exempt
- Department:
- Front Desk
- Position Overview: Front desk personnel is the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, Collect balances, copays, and manage the flow of traffic in the office.
Responsibilities
- Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
- Scan appropriate documents into EMA.
- Verify insurance benefits and eligibility.
- Collect outstanding balances, deductibles, copays due at the time of check-in.
- Ability to multitask
- Schedule patient's follow-up appointment
- Answer multi-line phones and handle the patient's needs or directly to the appropriate party.
- Call patients to remind them of upcoming appointments.
- Schedule new, follow-up appointments and adjust existing appointments.
- Respond to voicemails, in a timely manner.
- Maintain schedule templates for multiple doctors.
Requirements
- Personality and demeanor to deal with the public or distraught patients.
- Basic office skills to perform a variety of clerical duties such as typing and filing.
- Good organizational skills.
- Be empathetic and calm
- Excellent communication, organizational, and time management skills.
- Customer service, computer, and telephone skills.
- Meticulous attention to detail.
- Excellent communication, organizational and time management skills.
- Customer service, computer, and telephone skills.
- Meticulous attention to detail.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Must be willing to travel if need for business needs.
Skills
Required
- Meticulous attention to detail.
- Ability to multitask.
- Basic office skills (typing, filing).
- Empathetic and calm demeanor.