Service Desk Analyst - Cleared Delivery at Summit 7 in Warrenton, VA, USA
- Company: Summit 7
- Location: Warrenton, VA, USA
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: $50,000 - $65,000 + incentive
- Experience: 2+ years
Overview
IT support relating to technical issues involving Microsoft's core business applications and operating systems Monitoring and support of Backups Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
Responsibilities
- IT support relating to technical issues involving Microsoft's core business applications and operating systems
- Monitoring and support of Backups
- Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
- Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
- Consistently documenting changes and updates to client environments
- Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages
- Resolute dedication to unparalleled customer service.
- Fast turnaround of client requests.
- Ability to work in a team and communicate effectively.
- Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
- Escalate service requests appropriately
- Responsible for entering all time and expenses as they occur
- Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
- Enhancing customer relations
- Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
- Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions
- Other duties as assigned
Requirements
- Associate or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk side support.
- CompTIA Security+ Certification
- Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
- Office 365 Administration
- Windows 10/11 Administration
- Incredible customer service skills
- Ability to work independently and a strong desire for personal and professional development
- Ability to identify and evaluate trends in industry best practices and policies
- Active Top Secret eligibility determination and adjudication (clearance)
- Network+ Certification
- ConnectWise and Kaseya Knowledge
- Windows Server 2008R2, 2012R2, 2016 Administration
- Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA
- Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling
- Microsoft MCSE
Skills
Required
- CompTIA Security+ Certification
- Office 365 Administration
- Windows 10/11 Administration
- Incredible customer service skills
Preferred
- Network+ Certification
- ConnectWise and Kaseya Knowledge
- Microsoft MCSE
About Summit 7
Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats; fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits: Excellent health/dental benefits from BCBS and Ameritas See into the future with our luxurious VSP vision benefits Prepare for the long-haul courtesy of our 401k with company matching 10 days' vacation, 7 days sick time Bonuses and salary increase potential via our certifications plan We do cool work here, defying expectations by simply being who we are - each of us makes an impact.