Payment Markets Network Analyst – Connect at Transaction Network Services (TNS) in GBR - Sheffield

Job description

• We have an exciting opportunity for you to become an integral member of the TNS Global NOC as a Network Analyst. You will be part of an operations support team providing first-line support, partner escalation, and incident management across the TNS network.
• You will be responsible for monitoring and supporting our global payments network and should be familiar with maintaining high-availability networks, as well as providing timely resolutions and quality assurance for customers.

Responsibilities

• Working closely with your peers, you will support a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:
• Monitoring and management of the Global TNS Payments network.
• Responsible for monitoring the health of network connectivity and performance.
• Monitoring and troubleshooting Linux servers hosting our payment application tools.
• Monitoring and troubleshooting of the IP transport network.
• Logging all service incidents in the incident management system.
• Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates throughout the lifecycle of the incident ticket.
• Working closely with internal technical support groups and third-party organisations in support of any given service incident.
• Post-incident impact analysis/support.
• Support of change management activities.

Requirements

• Previous experience working in a network operations centre or technical support role.
• Experience with a ticketing system for fault tracking, for example ServiceNow or Salesforce.
• Experience with Linux operating systems and command-line interface.
• Experience with Fortinet – (FortiGates and FortiSwitch hardware, FortiManager and FortiAnalyzer management platforms).
• Understanding of SD-WAN solutions and cloud-based solutions (AWS, Azure).
• Experienced with Cisco routers and switches.
• Understanding IP routing protocols such as BGP, EIGRP, OSPF.
• Analytical approach to fault-finding with a proven ability to diagnose network problems.
• Tenacious and inquisitive in investigating and applying corrective action.
• Good personal organisational and developed time-management skills.
• Ability to work under pressure.
• Professional working attitude – strong ability to communicate effectively with local and remote team members.
• Payments industry knowledge.
• TLS/SSL protocol understanding (SSL certification, key exchange, CA).
• Understanding of cellular radio (3G/4G) and roaming operations.
• Internet-based operations – DNS, CDN, VPN and IPSEC protocols.
• Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, ThousandEyes.
• ITIL knowledge/foundation certification.

Skills

Required

• Cisco routers and switches
• IP routing protocols (BGP, EIGRP, OSPF)

Preferred

• Payments industry knowledge
• TLS/SSL protocol understanding
• ITIL knowledge/foundation certification