Kia Service Advisor at KIA of Myrtle Beach in Myrtle Beach, SC
- Company: KIA of Myrtle Beach
- Location: Myrtle Beach, SC
- Posted: Sep 19, 2026
- Type: Full-time
Overview
This is more than a job—it’s a career. Whether you’re experienced or looking to grow into the role, we provide the tools, training, and support to help you succeed and advance within our organization. As a Service Advisor, you are the face of the service department—responsible for creating a seamles…
Job description
- This is more than a job—it’s a career. Whether you’re experienced or looking to grow into the role, we provide the tools, training, and support to help you succeed and advance within our organization.
Responsibilities
- As a Service Advisor, you are the face of the service department—responsible for creating a seamless, high-quality experience for every customer.
- Greet customers promptly and professionally, setting the tone for an exceptional service experience
- Listen carefully to customer concerns and accurately document vehicle issues
- Serve as the primary point of contact from vehicle drop-off through delivery
- Clearly communicate recommended services, timelines, and costs
- Build trust and long-term relationships through transparency and follow-up
- Coordinate with technicians to ensure efficient workflow and timely completion of repairs
- Maximize service drive opportunities while maintaining integrity and customer satisfaction
- Keep customers informed throughout the repair process
- Maintain high Customer Satisfaction Index (CSI) scores
- Assist with warranty claims and ensure compliance with manufacturer standards
Requirements
- Customer-first mindset with a passion for delivering exceptional service
- Strong communication and relationship-building skills
- Ability to multi-task and thrive in a fast-paced environment
- Sales-driven with a proven ability to recommend services confidently and ethically
- Organized, detail-oriented, and dependable
- Previous automotive service advisor experience preferred (but not required)
- Professional appearance and demeanor
- Valid driver’s license with a clean driving record
Skills
Required
- Customer-first mindset
- Professional appearance and demeanor
Benefits
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental and vision insurance
- Paid vacation, holidays, and PTO
- Career growth opportunities within a multi-state organization
- Employee discounts on products and services
- Family-owned, people-first culture
- Long-term career stability
About KIA of Myrtle Beach
At Krause Auto Group, we’ve spent over 30 years building a reputation rooted in exceptional customer experiences and a people-first culture. We believe our employees are the driving force behind our success, which is why we invest in their growth, recognize their achievements, and promote from within. With a portfolio of 12 prestigious brands—including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Kia, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus—across Georgia, South Carolina, North Carolina, and Florida, we offer an exciting, fast-paced environment with unlimited earning potential and career advancement opportunities.