Franchise Business Consultant at Primrose Schools in AZ-Phoenix-85032 Hybrid - US

Job description

• At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.
• We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.

Responsibilities

• As the Franchise Business Consultant, you will advise and support Franchise Owners through a consultative approach to help them achieve and exceed strategic goals. You will serve as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network.
• Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results
• Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement
• Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance
• Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives
• Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development
• Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards
• Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care
• Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network
• Ability to travel up to 80% of the time

Requirements

• Bachelor’s degree in early childhood education, business or related field preferred
• 5+ years’ experience in multi-unit management
• Experience with franchising and early childcare
• Firm understanding of State and National Accreditation and State Childcare Licensing rules and regulations preferred
• Proven track record of driving performance and delivering measurable results
• Proficiency in Microsoft Office Suite
• Ability to navigate conflict and difficult conversations and influence without authority
• Ability to tackle projects with a high degree of autonomy
• Problem-solver who uses time effectively and efficiently

Skills

Required

• Multi-unit management
• Franchising
• Early childcare
• Microsoft Office Suite
• Influence without authority
• Autonomy
• Problem-solving
• Time management

Benefits

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance
• Commission or bonuses based on personal and company performance
• 50% tuition reimbursement for up to three children at any Primrose Schools
• Full-time team members are eligible for health, dental and vision insurance
• 401k with company matching up to 3.5% and life insurance
• Employee Assistance Program
• Flexible work from home options available.
• *Eligibility may vary
• Primrose Support Team Members are offered medical, dental, vision, 401(k) retirement savings, life insurance, as well as on-site conveniences like a fitness center, dry cleaning, a casual cafe, a community bank, and a car washing service.