Telesales Team Manager - Customer Loyalty at Together in Cheadle, England, United Kingdom
- Company: Together
- Location: Cheadle, England, United Kingdom
- Posted: Sep 19, 2026
- Type: Full-time
- Experience: 4+ years
Overview
We are looking for a driven and results-oriented Telesales Team Manager to build, lead, develop, and motivate a new team of telesales professionals for our Customer Loyalty Team. Whilst remaining hands on, this role is responsible for delivering sales targets, improving team performance, and ensurin…
Job description
- We are looking for a driven and results-oriented Telesales Team Manager to build, lead, develop, and motivate a new team of telesales professionals for our Customer Loyalty Team. Whilst remaining hands on, this role is responsible for delivering sales targets, improving team performance, and ensuring a high-quality customer experience through effective telephone-based sales operations with our current customers. You will combine strong leadership skills with a hands-on approach to coaching, performance management, and sales strategy execution in a "player / manager" role.
Responsibilities
- As a Telesales Team Manager, we are looking for someone to:
- Be single minded in your desire to 'make the sale'.
- Build, lead, coach, and motivate a team of telesales executives to achieve and exceed
- Monitor daily, weekly, and monthly sales KPIs and performance metrics
- Drive revenue growth by implementing effective sales strategies and campaigns
- Ensure consistent achievement of conversion rates, call volumes, and revenue targets
- Analyse data to identify trends and areas for improvement
- Ensure adherence to scripts, processes, and compliance requirements
- Monitor call quality and provide constructive feedback
- Ensure all activities comply with regulatory standards and company policies
Requirements
- Essential
- Proven experience in a telesales or contact centre sales environment
- Previous experience managing or supervising a sales team
- Strong track record of achieving and exceeding sales targets
- Excellent leadership, coaching, and motivational skills
- Strong analytical and problem-solving abilities
- Effective communication and interpersonal skills
Skills
Required
- Leadership
- Coaching
- Motivational
- Communication
- Interpersonal
- Analytical
- Problem-solving
Benefits
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Quarterly bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
About Together
Company Description We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.