Web Content Specialist / Web Content Writer II: 26-02830 at Akraya, Inc. in San Diego, CA

Job description

• Primary Skills: Plain-language writing (advanced), Content publishing (intermediate), Data analysis (beginner), Technical writing (advanced), Jira (beginner)
• Contract Type: W2
• Duration: 6 Months
• Location: San Diego, CA #LI-Hybrid)
• Pay Range: $55 - $57/hr
• This role is responsible for creating and maintaining clear, accessible content for customer support, product help, and AI-driven assistance. You will ensure accuracy and user confidence by translating complex information into easy-to-understand guidance. The position involves regular content updates, collaboration with stakeholders, and data-informed content improvements.

Responsibilities

• Draft, update, and publish accurate customer-facing content.
• Collaborate with subject matter experts to refine content.
• Analyze data to identify and implement content improvements.
• Ensure content is easily discoverable and adheres to style guides.
• Manage content updates for annual compliance requirements.

Requirements

• Ability to write clearly on complex topics.
• Experience with editorial feedback and style guides.
• Strong attention to detail and self-management skills.
• Proven experience as a technical writer, ideally within the financial or tax software industry, is preferred.

Skills

Required

• Plain-language writing (advanced)
• Content publishing (intermediate)
• Data analysis (beginner)
• Technical writing (advanced)
• Jira (beginner)