Client Strategy Analyst (9 month FTC) at Christie's in London

Job description

• To support the operational running of the EMEA Client Strategy team, with a focus on Paris, Belgium and the Luxury, Classics and OMP clusters. The role will provide client strategy support for sales and initiatives, drive client-focused activity, and contribute to short and medium-term planning for prospective, new and existing clients.

Responsibilities

• Specific duties and responsibilities include, but are not limited to:
• Work closely with the Client Strategy Manager, Luxury, and the Senior Client Strategy Manager, Old Master Group, to ensure sales are sourced, sold and debriefed effectively, with a strong focus on client engagement and follow-up.
• Sale Targeting: Assist with pre-sale client targeting and interest list keeping through the use of reporting tools, research and knowledge of clients, departments and regions.
• Catalogues: Manage bespoke catalogue distribution lists and support targeted catalogue campaigns.
• Debriefs: Prepare post-sale debrief materials and analysis, ensuring appropriate follow-up, tracking and recording of action points and deliverables.
• New Buyers and Bidders: Track and analyse activity from new buyers and bidders, partnering with Regional Client Strategy teams to develop engagement and retention strategies.
• Events: Assist with the development of guest lists for key client events and work closely with CRM and Marketing teams on larger-scale events.
• Work collaboratively with peer groups across departments to share intelligence, identify cross-departmental opportunities and support broader Client Strategy objectives.
• Contribute to strategic projects and initiatives as required.
• Work closely with the EMEA Client Strategy team to ensure key client groups are reviewed regularly, actionable opportunities are identified and assigned, and relevant intelligence is accurately recorded within Christie's systems.
• Data Quality: Ensure client and object information is accurately maintained and updated within relevant systems.
• Business Getting: Support business-getting efforts by ensuring client intelligence is provided to Specialists and Business Getters in a timely manner. Encourage the capture and sharing of client feedback and market intelligence.
• Client Reviews: Support client, CTL and regional reviews through the preparation of reports, analysis and resources, and ensure discussions, actions and follow-up are appropriately documented.
• Pipeline & Opportunity Management: Assist in the identification and tracking of priority client opportunities and business-getting initiatives across the Old Masters, Classics and Luxury clusters. Maintain pipeline reporting, monitor progress against agreed actions, and help coordinate follow-up with Specialists and Business Getters to maximise client engagement and conversion opportunities.

Requirements

• Bachelor’s degree
• Demonstrable experience in a commercial environment with proven experience of manipulating and analyzing large transactional data sets
• Strong and solid understanding of the auction process
• Demonstrable knowledge of the auction market
• Attention to detail with strong accuracy and analytical skills and demonstrably business process driven
• Ability to manage multiple long- and short-term projects
• Ability to prioritize and meet tight deadlines
• Good communicator – verbal & written
• Able to relationship-manage with key and senior stakeholders
• Enthusiastic approach to continuous improvement and best practice
• Ability to work collaboratively
• Ability to handle sensitive and confidential information with diplomacy
• Advanced user of Excel and data systems
• Flexible team player with demonstrable initiative and creativity
• Fluency in English, additional European languages a benefit
• Fast learner and who enjoys continuously improving skillset and uptake of new systems

Skills

Required

• Advanced user of Excel and data systems
• Strong analytical skills
• Attention to detail
• Business process driven
• Project management
• Prioritization
• Communication (verbal & written)
• Relationship management
• Collaboration
• Initiative and creativity
• Fast learner
• Fluency in English

Preferred

• Additional European languages

Benefits

• 25 days annual leave + 1 day Birthday leave
• • Christie’s Christmas office closure (guaranteed between 25th Dec – 1st Jan) – in addition to annual
• leave: almost two weeks to fully switch off and spend time with friends and family
• • Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on
• • Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation
• that’s important to you
• • Donation matching of up to £500 per annum to help you support the organisations you care about
• • Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity
• (taxable)
• • Access to world-renowned art: with regular exhibitions in our galleries to wander around and
• exclusive guided tours hosted by specialist colleagues
• • Discretionary Bonus (dependent on the business and employee performance payable in March each
• year)
• • Generous retirement plan: We will double match your pension contribution up to 5% of your basic
• salary (Max 10% contribution from Christie’s)
• • Private Health Insurance – no employee contribution needed, subsidised for other family members
• • Dental Insurance – (may be extended at personal cost)
• • Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months
• • Competitive Life Insurance policy from first day
• • Employee Assistance Programme – access to personal advice and support services including
• counselling
• • Eyecare vouchers (once a year)
• • Cycle to Work scheme
• • Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops
• • Seniorcare by Lottie, a comprehensive eldercare solution
•  16 weeks full pay on Maternity Leave
•  Eligible to return to work for 80% of your agreed normal weekly working pattern while being paid
• as though you were working 100%, post a minimum of 16 weeks of leave
•  Dependent back-up care: 10 sessions/ days of childcare or eldercare per year
•  Christies Family Network: Our community of parents who meet regularly over breakfasts, lunch,
• afternoon tea…
• *
• Christie’s reserves the right to change company benefits at any time
• Salary: £32,000