IT Technical Account Manager at Pacific Office Automation in Beaverton, OR

Job description

• Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.
• Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.
• Our ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.
• The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes.

Responsibilities

• Managing an assigned portfolio of clients and serving as both a technical and consultative resource within the Managed IT Services division
• Working closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments
• Acting as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management

Requirements

• 5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
• Proven experience with IT budgeting, strategic planning, and technology roadmap development
• Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
• Strong understanding of ROI analysis and cost-benefit justification for IT investments
• Ability to translate complex technical concepts into business language
• Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
• Strong aptitude for customer service and client retention
• Excellent verbal, written, and analytical communication skills
• Highly organized with the ability to manage multiple priorities effectively
• Ability to remain composed and focused under pressure while managing client escalations
• Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
• MSP experience strongly preferred
• Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC
• Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks
• Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)

Skills

Required

• Technical Account Management
• vCIO
• IT Director
• Senior IT Consultant
• IT budgeting
• Strategic planning
• Technology roadmap development
• Presenting to C-level executives
• Technical Business Reviews (TBRs)
• ROI analysis
• Cost-benefit justification
• Cloud and infrastructure technologies

Preferred

• MSP experience
• CIS Controls
• NIST
• Cybersecurity frameworks
• Security+
• Network+
• Cloud credentials (Azure, Microsoft 365)

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off (Vacation, Sick Leave, Holidays)
• Monthly Car Allowance
• FSA Programs
• Company events, recognition trips, and a collaborative team environment