Bilingual (English & French) Dealer Services Analyst at EFDS in Oakville, ON, Canada

Job description

• Ready to kickstart your career with Ford Credit? We're looking for bright, enthusiastic, and team-oriented individuals to join our fast-paced, and people-focused team. If you're driven, and eager for exciting challenges and growth, this is the place for you!
• An effective, decisive communicator with excellent interpersonal and analytical skills.
• A self-starter who thrives in a fast-paced, ambiguous environment, has a high sense of urgency and works well in high performing teams.
• A quick learner who is receptive to positive coaching and invested in their own growth and professional development.

Responsibilities

• As a Bilingual Dealer Services Analyst (DSA), you'll be at the heart of our credit team, playing a crucial role in helping customers finance their vehicles. You'll:
• Make Quick Decisions: Evaluate a high volume of credit applications daily, assessing creditworthiness and making fast decisions on approvals or denials.
• Solve Complex Cases: Tackle challenging credit applications, negotiating terms with dealers and using strong judgment for decisive outcomes.
• Build Relationships: Collaborate closely with Ford/Lincoln dealers over the phone, developing and nurturing business relationships.
• Balance Sales & Risk: Help facilitate vehicle sales for dealers and Ford of Canada by providing financing, all while managing lending risks responsibly.
• Analyze and make informed decisions on consumer and commercial credit adhering to our purchase policy and lending requirements. You’ll review an average of 40-50 applications per day, spending about 5 minutes on each application and performing additional investigations needed
• Be a key point of contact for our dealership partners, directly negotiating the terms on credit applications, nurturing business relationships and applying your knowledge of the company’s plans and plans to drive win-win solutions. Much of your daily work will be on phone with dealers.
• Use sound judgment to evaluate creditworthiness and make decisions in the best interest of the Company on your own.
• Apply coaching and training provided as well as participate in ongoing team calibration sessions to enhance your skills and knowledge base. At times, you may also learn different functions to support Company needs.

Requirements

• You will have...
• Education: Bachelor’s degree in Business related field, Organizational Development, or any other related discipline.
• Experience
• Bilingual in English and French is required.
• Must be available to work rotational shifts, including evenings (Monday – Friday up to 9:00pm EST), some holidays, and Saturdays (Saturdays up to 8:00pm EST).
• Must be able to work in office 4 days/week.
• Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.
• Candidates for this position must be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Understanding of credit, financial analysis, sales, collections, relationship management.
• Ability to manage multiple tasks simultaneously while maintaining a high level of organization and efficiency.
• Excellent communication skills (written and verbal).
• Analytical and problem-solving skills with a proven ability to independently implement solutions to overcome challenges.
• Proven ability to build strong relationships, negotiate effectively, and adapt communication style to diverse situations.

Skills

Required

• Bilingual in English and French
• Interpersonal skills
• Analytical skills
• Decisive communication
• Self-starter
• High sense of urgency
• Team-oriented
• Quick learner
• Receptive to coaching

Preferred

• Analytical and problem-solving skills

Benefits

• Great Pay & Benefits: We offer a comprehensive package that supports your financial and personal well-being. This includes a defined-contribution pension and the opportunity to opt into a generous Savings and Stock Investment Plan (SSIP) and quarterly profit-sharing. Additionally, you’ll enjoy tuition subsidies, vehicle discounts, and a flexible spending account where you can choose to purchase extra vacation or increase your health care coverage.
• Growth Opportunities: Gain a broad understanding of our company's plans and programs, develop a sales mindset, and prepare for future rotations within the company (like sales operations, marketing, or business development). We strongly believe in promoting from within!
• Dynamic Environment: Work in a supportive, fast-paced team-oriented environment where you'll contribute to high levels of dealer and customer satisfaction.
• The expected annual salary for this Ford Credit Canada position is $65,242.00 – $70,770.00 and individuals may be eligible to participate in our quarterly Flexible Bonus Rewards program.