Assistant Community Manager - Farmhouse on Estrella - Goodyear, AZ at Bryten® in 1104-Farmhouse on Estrella - M3 - 183 - Goodyear, AZ 85338

Job description

• Salary Range
• At Estrella at Farmhouse, we're more than just a place to live—we're a community where residents feel welcomed, valued, and connected. We are seeking a motivated, customer-focused, and detail-oriented Assistant Community Manager to join our team and play a key role in supporting daily operations, enhancing the resident experience, and contributing to the overall success of the community.

Responsibilities

• As our Assistant Community Manager, you'll support the Community Manager in overseeing the day-to-day operations of the property while helping ensure exceptional service for residents, prospects, vendors, and team members. Key responsibilities include:
• • Assisting with the daily operations and overall performance of the community
• • Managing resident accounts, rent collections, payment processing, delinquency follow-up, and tenant notices
• • Supporting leasing, occupancy, and resident retention goals through outstanding customer service and operational support
• • Processing applications, conducting screenings, and assisting prospective residents throughout the leasing process
• • Coordinating with maintenance staff to ensure timely completion of service requests and apartment turns
• • Responding professionally and promptly to resident concerns, questions, and requests
• • Maintaining accurate resident files, financial records, and operational documentation
• • Assisting with lease renewals, move-ins, move-outs, and resident communications
• • Supporting community marketing efforts, resident engagement activities, and occupancy initiatives
• • Ensuring compliance with Fair Housing regulations, company policies, and applicable laws
• • Assisting the Community Manager with financial reporting, property performance monitoring, and operational objectives
• • Performing other duties as assigned

Requirements

• We're looking for someone who brings energy, professionalism, and a passion for customer service while maintaining strong operational and financial accountability. The ideal candidate will have:
• • Previous residential property management, leasing, hospitality, retail, or customer service experience preferred
• • Two or more years of residential leasing and/or property management experience preferred
• • Strong customer service and interpersonal communication skills with the ability to build positive relationships with residents, prospects, vendors, and team members
• • Experience managing rent collections, resident accounts, and financial processes preferred
• • Excellent organizational skills with strong attention to detail and accuracy
• • Ability to prioritize multiple responsibilities and effectively manage competing deadlines in a fast-paced environment
• • Strong problem-solving and conflict-resolution skills
• • Professional verbal and written communication abilities
• • High school diploma or GED required; bachelor's degree in Business, Property Management, or a related field preferred
• • Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel
• • Experience with Yardi, ResMan, OneSite, or other property management software preferred
• • Working knowledge of Fair Housing practices and multifamily operations preferred
• • Bilingual skills are a plus but not required
• • Valid driver's license, current automobile insurance, and reliable transportation required

Skills

Required

• Customer service
• Interpersonal communication
• Organizational skills
• Attention to detail
• Problem-solving
• Conflict-resolution
• Professional communication
• Yardi
• ResMan
• OneSite

Benefits

• We believe in taking care of our team just as much as our residents. Here's a snapshot of the perks and benefits that keep our team inspired:
• • Comprehensive Medical Plans with flexible coverage options for you and your family
• • Dental & Vision Insurance options to support your overall well-being
• • Health Savings Account (HSA) with employer contributions
• • 401(k) with Company Match to support your financial wellness
• • Life & Disability Insurance options to help protect you and your loved ones
• • Vacation Time that starts accruing on Day 1!
• • Paid Holidays + Floating Holidays to support work-life balance
• • Wellness Programs to support your mind and body
• • Professional Development & Education Opportunities to support your professional growth
• • And yes — even more supplemental benefits to keep you covered!
• Description