Customer Service Representative (1542) at KPH HEALTHCARE SERVICES, INC in Camden, NY 13316
- Company: KPH HEALTHCARE SERVICES, INC
- Location: Camden, NY 13316
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: $17.00 - $19.00 Hourly
Overview
Salary Range $17.00 - $19.00 Hourly Position Type Full Time Travel Percentage None Category Kinney Homecare Job Summary: Responsible for the greeting of customers calling in with questions on their prescriptions. Customer service coverage for incoming calls and directing incoming calls to appropriat…
Job description
- Salary Range
- $17.00 - $19.00 Hourly
- Position Type
- Full Time
- Travel Percentage
- None
- Category
- Kinney Homecare
- Job Summary: Responsible for the greeting of customers calling in with questions on their prescriptions.
Responsibilities
- Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Provides resolution to customer service issues to ensure member satisfaction
- Work with members to provide resolution to payment related issues on accounts/orders
- Maintain and keep reasonable production as determined by supervisor
- May assist in orienting and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Requirements
- Strong communication skills
- Outstanding customer service skills
- Excellent organization skills
- Ability to multitask and prioritize
- General computer and keyboarding skills
- Successful completion of a pre-employment and/or random drug screening test
- Minimum: High School Diploma or GED
- Preferred: AS Degree or Higher in Business Administration or related field
- Past experience in a customer service related field
- 3-6 months experience in a pharmacy/healthcare related industry
Skills
Required
- Strong communication skills
- Outstanding customer service skills
- Excellent organization skills
- Ability to multitask and prioritize
- General computer and keyboarding skills