Specialist - Financial Services Operations at SS&C in Mumbai, India

Job description

• In this administration role you will provide a good customer service by accurately
• processing and authorizing a variety of customer transactions, including complex and nonstandard
• transactions. This will be processed within agreed service levels and approved
• financial authority levels where appropriate.
• You will be at the heart or our organization where we love to develop, support and give full
• training to our staff so you should be eager to learn and develop new skills. With a positive
• attitude, we will help you achieve your career goals in the future.
• This role offers a unique opportunity to combine your financial expertise, client service
• skills, and UK language proficiency to deliver outstanding value to our clients. If you are a
• dedicated and knowledgeable professional who thrives in a dynamic environment, we
• encourage you to apply and join our team.

Responsibilities

•  To comply with the regulatory regimes in which SS&C operates including Data
• Protection, Financial Crime Prevention and CASS regulations

Requirements

•  Proficiency in the English (UK) language is essential, both spoken and written
• language skills are required.
•  Provide real-time assistance to clients through inbound and outbound telephone
• calls, web chat, answering questions, resolving issues, and offering guidance.
•  Processing transactions to agreed service levels, quality standards and where
• relevant within agreed financial authority limits
•  Supporting clients with a number of platform specific support tools and processes
•  Adherence to schedules to ensure Service Level Agreements are achieved.
•  Ensure timely and accurate responses to client enquiries while maintaining a
• professional and client-centric approach.
•  Proficiency in the English (UK) language is essential, both spoken and written
• language skills are required to communicate with UK colleagues and UK and global
• clients.
•  A flexible approach to completing variety of tasks to support TL / TM and other
• teams for business needs.
•  To escalate issues or potential breaches to Line Manager.
•  Provide a quality service, aiming for 100% accuracy and timeliness of delivery.
•  To review processes and practices within your role to propose change and
• improvement where individual and team performance are being affected.
•  Keeps own knowledge of processes, products and appropriate regulation up to date
•  Proven experience in a contact centre role, with a minimum of 2+ years of
• experience. Preferably in the UK Mutual Funds Financial Services environment.
•  Good keyboard skills and familiar with Microsoft word and excel
•  Ability to identify areas of risk or concern, either within team or in the business.
•  Exceptional communication and interpersonal skills.
•  Flexible and adaptable to change and challenges.

Skills

Required

• Good keyboard skills