Principal Coordinator, Support Operations at Capital One in Plano, TX

Job description

• Provide support for a fast growing group of team members in multiple divisions. This opportunity is based at the Plano, TX location, where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.

Responsibilities

• Assist the Service Desk by actively taking intake calls
• Provide top-notch customer focused support
• Have excellent written and verbal communication skills
• Engage in cross-training efforts amongst peers where applicable
• Contribute to site level operational readiness and process improvements
• Effectively manage up as needed
• Self-aware of gaps in skills and works to improve
• Frequently collaborates with site lead, acting as back-up when delegated
• Cross-platform collaboration with immediate peers

Requirements

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in tech support and administration
• At least 1 year of remote tech administration and end user support
• At least 1 year of experience with Windows 10
• At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)
• Bachelors Degree in Business, Information Systems, Computer Science, or military experience
• 1+ years of experience with Active Directory services integration
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
• 1+ years of macOS Server administration experience
• 1+ years of experience with Active Directory
• 1+ years of experience with macOS – High Sierra or earlier operating system
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
• 1+ years of experience with Mac experience supporting 100+ end users
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
• Apple certification(s)

Skills

Required

• Tech support and administration
• Windows 10

Preferred

• Active Directory services integration
• macOS Server administration
• Active Directory
• Mac experience supporting 100+ end users
• Apple certification(s)

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
• Plano, TX: $62,900 - $71,800 for Principal Coordinator, Support Operations
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.