HR Shared Services Representative at The TJX Companies, Inc. in Marlborough, MA 01752

Job description

• Serves as a primary resource for all U.S., Australia and Global Buying Office Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with TJX, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment.

Responsibilities

• Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports).
• Process routine transactions aligned to the pod the Rep is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification)
• Performs accurate and timely processing of HR transactions in HCM system
• Provide a high level of customer service to TJX associates including processing transactions in alignment with SLAs and escalate issues or risks to managers and pod leads as needed
• Highlight opportunities to address common inquiries through self-service functionality
• Identifies trends in inquiries, transaction requests, and / or issues and share improvement opportunities with managers and pod leads
• Asks probing questions to identify what is truly being asked to provide additional details and clarity around the topic.
• Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting excellent customer service.
• Prioritizes higher value activities based on business needs
• Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution
• Assists Associates and Managers navigating through HR systems
• Other duties as assigned

Requirements

• Minimum 1 year job related experience in an administrative role preferred
• Deep understanding of HR process areas/services within the pod they support
• Understanding of legal and regulatory requirements by region, state and population groups they are supporting
• Strong written and verbal communication skills
• Experience working on a team, and independently
• Time management skills; Time management skills; ability to multi-task and work in a fast-paced environment
• Ability to prioritize work based on internal and external deadlines
• Ability to remain flexible and pivot based on business needs
• Knowledge of HR workflows design in TJX systems
• Knowledge of navigating ServiceNow case and knowledge workflows
• Ability to maintain confidentiality and apply privacy requirements
• Self-sufficient utilization of resources
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

Skills

Required

• Self-sufficient utilization of resources

Benefits

• Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
• This position has a starting pay range of USD $21.90 to $27.90 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.