Customer Service Representative at Sila Services in Cherry Hill, NJ

Job description

• At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.
• This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.

Responsibilities

• Convert incoming customer calls into booked service appointments
• Make outbound calls to existing customers to schedule appointments and follow up on service needs
• Deliver exceptional customer service while promoting Allied Experts’ services and solutions
• Resolve customer concerns professionally and efficiently
• Maintain accurate customer records and update information in company databases
• Communicate effectively with dispatch and management teams to ensure a seamless customer experience
• Participate in ongoing training and professional development opportunities
• Meet performance goals in a fast-paced, metrics-driven environment

Requirements

• Previous customer service, call center, or dispatch experience preferred
• Strong communication and active listening skills
• Comfortable handling both inbound and outbound calls
• Sales experience or the ability to confidently recommend services is a plus
• Strong multitasking and organizational abilities
• Attention to detail and accuracy in data entry
• Ability to remain professional and positive in a fast-paced environment
• Self-motivated with a strong work ethic and team-first attitude
• Experience with ServiceTitan is preferred but not required

Skills

Preferred

• Experience with ServiceTitan

Benefits

• We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:
• Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.
• Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
• Paid Time Off
• 401(k) Plan with Company Match
• Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
• Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training.
• Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.
• Supportive team-oriented culture
• Paid training and opportunities for professional growth
• Stable, full-time opportunity with a growing company
• Fast-paced environment where your contributions make an impact
• Opportunity to develop customer service, communication, and sales skills