Automotive Service Advisor(serv writer exp required) at Kia Country of Charleston in Charleston, SC

Job description

• If you love cars and have a passion for people, you may have found your future. As a family-owned business, we are always looking for new talent.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Skills

Required

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Team oriented and self-motivated
• Able to work with little supervision

Benefits

• Paid Time Off
• 401(K) Retirement Plan
• Medical, Dental, Vision Insurance Options
• Holiday Pay