Stylist (Sales Associate) at Cole Haan in Lee, MA

Job description

• At Cole Haan, We Inspire Confidence Through Style.
• We are seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences.
• MISSION
• As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in every customer interaction.
• Through genuine curiosity, product education, and personalized recommendations, you will help customers discover products that fit their lifestyle and everyday needs. By embracing our "Step Into Style" approach, you will create inspiring shopping experiences that build confidence, foster loyalty, and suppost store sales and goals.

Responsibilities

• Achieve personal sales and key performance goals.
• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitablility and business objectives.
• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalist, and customer engagement.
• Guide customers through the "Step into Style" experience by providing personalized styling recommendations across product categories and creating head-to-toe solutions that reflect their lifestyle and individual style.
• Build customer confidence by thoughtfully addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.
• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.
• Consistently uphold Cole Haan's valuses by putting the customer first, active with integrity, collaborating with teammates, and delivering experiences that inspire confidence.
• Leverage fit expertise, product knowledge, and styiling acument to provide personalized solutions that meet customers' lifestyle and wardrobe needs.
• Build lasting customer relationships that drive loyalty, repeat business, and long-term brand advocacy through authentic engagement and follow-up.
• Adhere to company policies and procedures & notify management of any infractions.
• Contrinute positively to a collaborative, inclusive, and customer-focused team environment.
• Follow all operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.
• Support store operations through receiving & processing shipment and sales floor replenishment.
• Support Enterprise Order Management (EOM)-Omni Channel Processing.
• Execute all housekeeping tasks.

Requirements

• Passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences.
• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalism, and customer engagement.
• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends.
• Leverage fit expertise, product knowledge, and styling acumen to provide personalized solutions.
• Adhere to company policies and procedures & notify management of any infractions.
• Follow all operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations.
• Support store operations through receiving & processing shipment and sales floor replenishment.
• Support Enterprise Order Management (EOM)-Omni Channel Processing.
• Execute all housekeeping tasks.

Skills

Required

• Customer service
• Styling
• Sales
• Product knowledge
• Communication
• Relationship building
• Team collaboration
• Attention to detail
• Adaptability
• Integrity

Benefits

• PT Role-Sales Lead/Sales Assoc/Stock: Holiday pay, sick pay up to 80 hours in a plan year and employee discount.
• Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $15.00 - $18.00
• Wage Info
• Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $15.00 - $18.00