Bilingual Contact Center Representative at CoVantage Credit Union in Antigo, WI

Job description

• Are you passionate about helping others and fluent in more than one language? Join CoVantage Credit Union and become a vital bridge connecting members to the financial services they need.
• In this role, you’ll provide exceptional service by supporting bilingual members through in-person, phone, and digital interactions. You’ll interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued. From answering questions to guiding members through financial solutions, your impact will be felt every day. At CoVantage, we put people first—offering a collaborative environment where you can grow your skills, build strong relationships, and help members achieve financial well-being.
• CoVantage invests in our team members! The pay for this role is $18.00 - $30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Responsibilities

• Provides efficient, professional service by serving as an interpreter between credit union employee and bilingual members.
• Provides assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill pay inquiries and resolutions, assisting with cross account access, and verification of deposits.
• Performs all job functions with a high degree of accuracy, efficiency and professionalism.
• Finds a successful balance between achieving individual productivity, job performance, and service goals while maintaining a positive, team-based experience for members and co-workers.
• Exhibits the credit union’s seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.

Requirements

• A high school diploma or equivalent.
• Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
• A minimum of 1 years’ experience as interpreter preferred.
• A minimum of 1 years’ related experience or an Associate’s Degree.
• General knowledge of the credit union and its services preferred.
• Proficient with Microsoft Office and Windows Software programs.

Skills

Preferred

• Interpreter experience