Customer Service Support Advisor at BT Group in Kolkata, Kolkata, India

Job description

• The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

Responsibilities

• 1. Assists in the implementation of specific Customer Service management plans under supervision.
• 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
• 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

Requirements

• Desirable Skills / Experience

Skills

Required

• Customer service
• Customer relationship management
• Data analysis
• Process improvement

Benefits

• Our Package