Customer Service Officer at Bullard in Derrimut, VIC

Job description

• We currently have an exciting opportunity for a Customer Service Officer to join our Customer Service team on a 12-month fixed-term contract, with the possibility of extension at the conclusion of the contract. Reporting to the Customer Service Manager, you will be responsible for providing prompt, accurate and effective responses to a diverse range of queries including stock availability, product information, customer enquiries, service issues, customer and consumer feedback.
• This is a rare and exciting opportunity within a reputable family business. With great opportunities for personal growth and development, you'll contribute to the success of this iconic household brand with a long history and bright future.
• Apply now to join the Bulla family.

Responsibilities

• Receive, validate and process customer orders accurately and efficiently.
• Respond to customer and consumer enquiries and feedback via phone and email, maintaining accurate records and following matters through to resolution.
• Investigate consumer claims and maintain open claims in the relevant systems.
• Support 3PL inventory management and work collaboratively with internal teams to resolve product, delivery and service issues.
• Providing high level Customer Service support, striving for continuous improvement

Requirements

• 1-2 years of customer service experience, preferably within FMCG or another fast-paced environment.
• Strong written and verbal communication skills.
• Resilience and confidence to independently navigate challenging customer conversations, with a calm and solutions-focused approach.
• Strong attention to detail and a high level of data accuracy, particularly when processing orders and maintaining customer information.
• Good time management skills and the ability to prioritise competing demands.
• A team-focused approach that reflects our core values, with a commitment to supporting colleagues and delivering positive customer outcomes.
• Confidence using technology and learning new systems including AI tools. Experience with Microsoft Office or ERP/order-processing systems such as SAP will be beneficial.
• Strong problem-solving skills
• The ability to work autonomously and as part of a team.
• Flexibility to work an 8:00am-5:00pm rotating roster as well as the availability to work on selected Victorian public holidays.

Skills

Required

• Strong problem-solving skills.

Benefits

• At Bulla, we're not just about ice cream - we're about creating a culture that's as rich and satisfying as our creamy classics. Here's what we offer:
• • Hybrid Work Model - Flexibility to work from home and the office
• • Parental Leave - Inclusive options for all caregiver types, with flexible return-to-work support
• • Learning & Development - Career pathways, mentoring, training, and graduate programs
• • Wellbeing Support - Flu shots and 24/7 mental health services
• • Fun Culture - Team BBQs, celebrations, and festive events
• • Diverse & Inclusive Environment - A safe, supportive workplace for all
• • Competitive Pay & Perks - Annual reviews, bonuses, and salary packaging
• • Novated Leasing - Exclusive discounts on corporate fleet vehicles
• • Corporate Uniform Allowance - Stylish uniform allowance and staff discounts from an iconic Australian brand
• • Office Perks - Free fruit, coffee, and Bulla treats at work
• • Volunteer Leave - One paid day each year to give back
• • Transparent Communication - Stay engaged with regular updates and events
• • Convenient Locations - Multiple sites across Victoria with free parking