Mechanical Claims Adjuster at APCO Holdings, LLC in United States

Job description

• We are looking for a Mechanical Claims Adjuster to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners.

Responsibilities

• Review and investigate vehicle service contract claims to determine coverage eligibility
• Verify contract information, service history, and failure details to assess each claim accurately
• Collaborate with repair facilities to evaluate repair needs and authorize covered work
• Apply contract terms and conditions when approving or declining repairs
• Calculate repair costs and negotiate fair pricing for parts and labor when appropriate
• Maintain clear and accurate documentation of claim decisions in company systems
• Manage claim queues and ensure timely claim handling and communication

Requirements

• You’ll be successful in this role if you have a strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions. You’re comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes.
• You’re also a strong communicator who can clearly explain decisions to repair facilities, dealers, and customers. You take pride in your attention to detail, maintain accurate documentation, and can manage multiple claims in a fast-paced environment while staying organized and efficient.
• High school diploma or equivalent
• 1-2 years of experience in automotive repair, service advising, claims, or a related field
• Strong understanding of vehicle mechanical systems and repair processes
• Ability to analyze information and make informed decisions
• Basic computer proficiency and ability to navigate multiple systems
• ASE certification or manufacturer certification
• Experience in automotive claims or warranty processing
• Experience negotiating repair costs or working with repair facilities

Skills

Required

• Strong communication skills
• Attention to detail
• Organizational skills
• Problem-solving skills
• Basic computer proficiency
• Ability to navigate multiple systems

Benefits

• Competitive hourly compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Career progression opportunities within the claims organization
• A collaborative and supportive team environment