Commerical Account Manager at SERVPRO® of Hurst-Euless-Bedford in TX-Grapevine-76051

Job description

• We are a full turnkey provider, offering Water and Fire Emergency Services, Contents Management and Storage, Textile Cleaning, and Reconstruction. As our commercial division continues to expand, we’re seeking a Commercial Account Manager who thrives in a fast-moving, high-performance environment and enjoys staying busy solving problems, and driving projects forward. The ideal candidate is competitive, proactive, organized, and energized by juggling multiple priorities while delivering exceptional service.
• This role is responsible for managing customer files, coordinating project communication, and ensuring every commercial client receives consistent updates and exceptional service throughout their project lifecycle.
• Be part of one of the fastest-growing SERVPRO teams in the country.
• Work with a collaborative, customer-focused team that values professionalism and continuous improvement.
• Opportunities for growth across multiple divisions, including Commercial Large Loss, Fire Damage Restoration, Reconstruction, and Capital Improvement Projects.
• Make a direct impact on our clients’ experiences and on the continued growth of our organization.
• Picture yourself here fulfilling your potential.
• At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

Responsibilities

• Serve as the primary point of contact for assigned commercial clients, providing clear and timely communication throughout the restoration or reconstruction process.
• Manage customer files and documentation to ensure accuracy, organization, and compliance with company standards.
• Keep clients informed on project progress, timelines, and any changes, ensuring a transparent and positive experience.
• Collaborate with operations, production, and reconstruction teams to align project execution with client expectations.
• Proactively address and resolve client questions or concerns, maintaining high levels of satisfaction and trust.
• Track and report project milestones, progress updates, and completion status in CRM systems.
• Assist in preparing proposals, project reports, and documentation as needed.
• Identify process improvements to enhance client experience and operational efficiency.

Requirements

• 2–3 years of experience in account management, project coordination, or customer service.
• Excellent organizational, communication, and follow-up skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong attention to detail and commitment to providing exceptional customer experiences.
• Proficiency with Microsoft Office Suite and CRM platforms.
• Valid driver’s license and clean driving record.
• Experience in restoration, construction, or facilities management.
• Knowledge of insurance processes, property management, or commercial service projects.
• Familiarity with job documentation, billing, and project tracking.
• Bachelor’s degree in Business, Communications, or related field (or equivalent experience).

Skills

Required

• Organizational
• Communication
• Follow-up
• Attention to detail
• Proactive
• Customer service orientation
• Flexibility
• Sense of urgency
• Microsoft Office Suite
• CRM platforms

Benefits

• Competitive base salary with performance-based bonuses.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and company holidays.
• Ongoing training and professional development opportunities.
• Supportive, growth-oriented company culture that values hard work and innovation.
• Compensation: $70,000.00 - $90,000.00 per year