Receptionist-Dispatcher at SERVPRO of Vacaville / Dixon in NH-North Walpole-03609
- Company: SERVPRO of Vacaville / Dixon
- Location: NH-North Walpole-03609
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $20.00 - $23.00 per hour
Overview
The Receptionist-Dispatcher plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additio…
Job description
- The Receptionist-Dispatcher plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Receptionist Dispatcher is responsible for maintaining a high level of customer service and assisting with general office duties.
Responsibilities
- • Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
- • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
- • Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
- • Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
- • Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
- • Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
- • Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
- • Perform other job-related duties as assigned.
Requirements
- • High school diploma/GED is required.
- • Previous receptionist/office experience preferred.
- • Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
- • Proficiency in using various digital tools and technologies to complete job tasks efficiently.
- • Experience in the restoration, construction, or insurance industry is a plus.
Skills
Required
- Exceptional customer service skills
- Strong administrative abilities
Preferred
- Previous receptionist/office experience
Benefits
- Compensation: $20.00 - $23.00 per hour
About SERVPRO of Vacaville / Dixon
Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.