Account Manager at Knights in Phoenix, Arizona

Job description

• Work with the Industry Leader!
• As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader.
• What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.
• Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.

Responsibilities

• Provide customer account services to national, high exposure and/or major account(s). Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight.
• Address service concerns with teams and develop processes to prevent reoccurring issues.
• Proactively communicate and provide creative solutions for customers when service is in jeopardy.
• On-board new customers.
• Ensure all info is accurate and inputted correctly.
• Ensure all loads are meeting service requirements
• Stay current on rates and capacity and keep other departments and/or LOB's informed.
• Engage with customers and develop new business opportunities that leverage all company services.
• Ensure a successful hand off to next shift and those Customer Account Managers are informed of on-going concerns.
• Produce quality opportunities through lead generation.
• Proactively work to assist others in achieving the organization's objective.
• Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=6989

Requirements

• 2 years' experience in Customer Service or Sales required.
• Previous experience in transportation preferred.
• Bachelor's degree in business related field or equivalent combination of education and/or experience required.
• Must possess outstanding telephone skills.
• Must be able to set priorities.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Must be able to adapt to changing priorities.
• Must be able to adapt to changing priorities.

Skills

Required

• Outstanding telephone skills
• Ability to set priorities
• Excellent time management skills
• Ability to adapt to changing priorities

Benefits

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• 401(K)
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Paid Time Off
• Employee Stock Purchase Plan
• Pay Range: $50,900.00 - $72,700.00 Annual