Receptionist/Dispatcher at SERVPRO of Vacaville / Dixon in TN-Manchester-37355

Job description

• SERVPRO Team Ridner is looking for a dependable, organized, and customer-focused Receptionist / Dispatcher to join our office team.
• When someone calls us after a water loss, fire, or other property emergency, you may be the first person they speak with. We need someone who can make that customer feel heard, gather accurate information, and help get our team moving in the right direction.
• This position is more than answering phones. You'll help connect our customers, office, and production teams and play an important part in keeping jobs organized and moving forward.
• Customers feel taken care of.
• Even on a stressful day, they feel like they've reached someone who cares and knows what to do next.
• Information is accurate.
• Our production team gets the information they need without having to chase it down.
• Nothing falls through the cracks.
• Calls, leads, schedules, and follow-ups are handled consistently.
• You communicate.
• When something doesn't look right, you speak up instead of hoping someone else catches it.
• The team can count on you.
• You become a reliable part of what keeps Team Ridner running.

Responsibilities

• Answer incoming calls with a friendly, calm, and professional attitude
• Gather and accurately enter new customer and job information
• Receive and enter new leads and First Notice of Loss (FNOL) information
• Dispatch new jobs to the appropriate production team
• Track new leads and make sure customers receive a timely response
• Greet customers and visitors to our office
• Help coordinate daily production and on-call schedules
• Monitor jobs and communicate information between the office and production teams
• Help identify scheduling issues or jobs that may be getting delayed
• Maintain accurate information in our computer systems
• Assist the Office Manager and team with general administrative responsibilities
• These responsibilities closely reflect the franchise position description, including FNOL entry, customer service, dispatching, WIP awareness, production/on-call coordination, and job logistics.

Requirements

• You don't have to know the restoration industry when you walk through the door. We can teach you restoration.
• Is dependable and consistently shows up ready to work
• Is organized and pays attention to details
• Can learn computer systems and processes quickly
• Communicates clearly
• Is comfortable talking with customers who may be having a stressful day
• Can stay calm when several things are happening at once
• Follows through instead of assuming someone else handled it
• Is comfortable asking questions when they don't know something
• Takes pride in getting information right
• Works well as part of a team
• A high school diploma/GED is required, and previous receptionist or office experience is preferred. Restoration, construction, or insurance experience would be helpful but isn't required. The franchise description also specifically calls for strong customer service, administrative, communication, and digital-tool skills.

Skills

Required

• dependable
• organized
• pays attention to details
• communicates clearly
• follows through
• comfortable asking questions
• takes pride in getting information right
• works well as part of a team
• strong customer service
• administrative
• communication
• digital-tool skills

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Competitive salary
• Tuition assistance
• Picture yourself here fulfilling your potential.