Hourly Pooled - Assistant Supervisor, Dispatch at EEIKA BRNO in Laramie, WY, United States

Job description

• Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!
• At the University of Wyoming, we are committed to creating a supportive and enriching workplace.
• Support the Demand Response Manager by providing leadership & administrative support for the Transit Dispatch Center which includes both paratransit & fixed route operations.

Responsibilities

• Supervision & coordination of the Transit Dispatch Center.
• Assist the Manager in the supervision of 5-7 part-time dispatchers: contribute to performance evaluations.
• Fill in as paratransit supervisor in the absence of the Manager
• Assist the Manager in hiring part-time dispatchers
• Provide training for new dispatchers and ensure that they are prepared to perform job duties on their own. Continuously monitor performance and provide any retraining as necessary.
• Maintain documentation on the enforcement of departmental policies & procedures and any federal/state regulations.
• Respond to and investigate complaints/incidents/accidents.
• Provide administrative support for paratransit operations: fare reconciliation, preparing rider notices, and maintaining transit related data.
• Act as the liaison with the dispatch software provider, manage technology tickets and ensure problems are resolved.
• Provide excellent customer service.
• Assist with supervision of other areas of Demand Response, such as SafeRide, as needed.
• Assist with community outreach and resource fairs.
• Optional: may require backup paratransit driving as needed.

Requirements

• Applicants must be able to pass all drug and/or alcohol screenings required by the UW Drug and Alcohol Policy. This would include a pre-employment drug screening. (https://www.uwyo.edu/tps/_files/drugalcoholpolicy.pdf)
• Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.
• High School Graduate or GED and one year of customer service experience.
• Applicants must be 18 years of age.
• Preference will be given to applicants who have completed Transportation Services probationary period.
• Knowledge of ADA policies & procedures.
• Problem Solving skills.
• Organizational and record-keeping skills
• Ability to remain calm in difficult or stressful situations
• Ability to work independently with limited supervision
• Strong attention to detail
• Experience handling confidential information
• 1 year of previous supervisory experience
• 1 year of dispatch experience
• Current certifications or ability to obtain within 1 month of hire:
• TSI certification
• First Aid/CPR certification
• Supervisor Harassment training

Skills

Required

• Customer service experience
• Valid driver's license
• Must be 18 years of age

Preferred

• Knowledge of ADA policies & procedures
• Problem Solving skills
• Organizational and record-keeping skills
• Strong attention to detail
• 1 year of dispatch experience
• TSI certification
• First Aid/CPR certification
• Supervisor Harassment training

Benefits

• PAY: $18.35 - $18.85/hr, depending on experience. We offer competitive periodic raises.