Inside Sales Coordinator at SERVPRO of Vacaville / Dixon in MD-Sparks Glencoe-21152
- Company: SERVPRO of Vacaville / Dixon
- Location: MD-Sparks Glencoe-21152
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $55,000-$60,000 base; OTE $80,000-$85,000
- Experience: 4+ years
Overview
When disaster strikes, homeowners need more than a contractor—they need a trusted advisor. At SERVPRO Team Wall, our Inside Sales Coordinator (internally referred to as our Residential Account Managers) serve as the primary point of contact for customers throughout their restoration journey. From de…
Job description
- When disaster strikes, homeowners need more than a contractor—they need a trusted advisor.
- At SERVPRO Team Wall, our Inside Sales Coordinator (internally referred to as our Residential Account Managers) serve as the primary point of contact for customers throughout their restoration journey. From delivering estimates and explaining the process to coordinating with production teams and ensuring an exceptional customer experience, you'll help families navigate one of the most stressful events of their lives.
- This is an ideal opportunity for someone who enjoys relationship building, problem solving, project coordination, and helping customers make informed decisions. This is an in-office position, based out of Sparks/Glencoe MD.
Responsibilities
- Manage residential restoration and reconstruction opportunities from estimate through project completion
- Deliver and explain estimates to homeowners
- Follow up with customers and help convert opportunities into sold projects
- Coordinate with operations, estimating, construction, insurance adjusters, and accounting
- Provide proactive project updates and exceptional customer communication
- Resolve issues quickly while advocating for both the customer and the company
- Maintain accurate documentation within company systems
- Build long-term relationships that create outstanding customer experiences
Requirements
- An exceptional communicator
- Highly organized and detail-oriented
- Customer-focused and relationship-driven
- Solution-oriented and proactive
- Able to manage multiple priorities in a fast-paced environment
- Professional, accountable, and dependable
- Adaptable; receptive to training and coaching
- Restoration
- Residential construction
- Insurance claims
- Property management
- Account management
- Customer success
- Project coordination
- Home improvement or consultative sales
Skills
Required
- Exceptional communication
- Highly organized and detail-oriented
- Customer-focused and relationship-driven
- Solution-oriented and proactive
Preferred
- Experience in restoration
- Experience in residential construction
- Experience in insurance claims
- Experience in property management
- Experience in account management
- Experience in customer success
- Experience in project coordination
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Competitive compensation plus performance incentives
- Career growth opportunities
- Ongoing professional development
- Collaborative, team-first culture
- Opportunity to make a meaningful impact on customers during difficult times
- Base Salary: $55,000-$60,000 annually
- On-Target Earnings (OTE): $80,000-$85,000 annually
- Base Salary + Uncapped Commission
- Compensation: $55,000.00 - $60,000.00 per year
About SERVPRO of Vacaville / Dixon
Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.