Front Desk Coordinator - Post Falls at The Joint Chiropractic in Post Falls, ID

Job description

• A better way to deliver care starts here!
• The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers millions of patient visits annually across hundreds of locations.
• We are looking for an experienced, confident, and highly organized Wellness Coordinator to join our team. This is an ideal opportunity for a seasoned front-desk professional who understands how to create an exceptional patient experience while keeping a busy clinic running efficiently.
• The Wellness Coordinator is often the first and last point of contact for our patients and plays an important role in front-office operations, patient retention, membership sales, and overall clinic success.
• We are looking for someone who can hit the ground running, work independently, prioritize competing demands, and confidently handle a fast-paced healthcare environment.
• If you have experience in medical, dental, chiropractic, healthcare, hospitality, retail, or another high-volume customer-facing environment, we want to hear from you!

Responsibilities

• Serve as the primary front-desk contact for patients, providing an exceptional and professional experience from check-in through checkout
• Manage a busy patient flow while maintaining accuracy, efficiency, and a welcoming environment
• Confidently explain wellness plans, memberships, pricing, and services to new and existing patients
• Support clinic revenue and membership goals through effective communication, relationship building, and sales
• Identify opportunities to educate patients about available services and encourage continued care
• Answer multiple phone calls, respond to patient questions, and manage scheduling needs professionally
• Handle patient concerns and difficult situations with professionalism, patience, and good judgment
• Maintain accurate patient information, memberships, payments, and transactions within the POS and computer systems
• Re-engage inactive members and follow up with patients to encourage continued care
• Assist with opening and closing procedures, cash handling, daily reconciliation, and other front-office responsibilities
• Maintain a clean, organized, and professional reception and clinic area
• Assist with local marketing, community outreach, and patient retention initiatives
• Work closely with chiropractors and other team members to ensure smooth clinic operations
• Follow company policies, procedures, and standards while maintaining patient confidentiality
• Be willing and able to work independently and confidently across multiple clinic locations

Requirements

• This position is best suited for someone with demonstrated front-desk experience.
• 2+ years of front-desk, customer service, sales, healthcare, medical office, dental, chiropractic, or similar experience preferred
• Previous experience working in a busy, customer-facing environment
• Healthcare or medical office experience is highly preferred
• Experience with POS systems, payment processing, and computer-based patient records
• Strong sales and customer service skills with the ability to confidently explain services and memberships
• Excellent phone etiquette and professional communication skills
• Strong organizational skills and attention to detail
• Ability to multitask while maintaining accuracy and professionalism
• Comfortable handling patient concerns and resolving problems independently
• Dependable, punctual, and able to work with minimal supervision
• Confident, positive, and professional personality
• Ability to work effectively with doctors, coworkers, and patients
• Previous experience with cash handling and daily reconciliation is a plus
• Office management or leadership experience is a plus
• Seeking Spanish speakers
• High school diploma or equivalent required
• Must be able to stand/sit for extended periods and lift up to 50 pounds
• Must have a valid driver's license and reliable transportation

Skills

Preferred

• Seeking Spanish speakers

Benefits

• Starting pay: $16.00 per hour. Bonuses after 90 days and eligible for a raise at 90 days
• Opportunities for career growth within The Joint network
• Opportunity to develop additional skills in healthcare operations, sales, and clinic leadership