Customer Support Assistant at Novra Corp in Charlotte, North Carolina, United States

Job description

• We are seeking a friendly and dependable Customer Support Assistant to help customers with questions, product and service information, and routine requests. This role is ideal for someone who enjoys helping people, communicating clearly, solving problems, and developing valuable customer service and professional skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly and professional customer support.
• Communicate accurate product and service information.
• Help identify appropriate solutions based on customer needs.
• Assist with customer follow-ups and routine requests.
• Support customer satisfaction and relationship-building initiatives.
• Provide information about current products, services, and promotional opportunities.
• Assist with customer outreach and engagement activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate recurring customer questions or feedback to team members.
• Collaborate with colleagues to support daily customer service goals.
• Participate in ongoing training and professional development.

Requirements

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to manage multiple responsibilities.
• Reliable, adaptable, and willing to learn.
• Previous customer service, retail, hospitality, sales, or support experience is a plus but not required.

Skills

Required

• Customer-focused attitude
• Strong problem-solving abilities