Guest Experience Operations Intern, 2027 Season at Indianapolis Motor Speedway in Indianapolis, IN

Job description

• Guest Experience Operations Intern
• Manager of Event Personnel
• LOCATION:
• Indianapolis, IN
• Non-Exempt
• Internship
• January 2027 – July 2027
• The Guest Experience Operations Intern will report to the Senior Manager, Event Operations to assist the entire operations team with a variety of planning and execution projects. Projects will include exposure to staffing operations and management, venue set-up and tear-down, and event coordination. During the Month of May, the Guest Experience Operations Intern will work with the operations team to solve numerous real-time issues. The Intern will become intimately involved with overall execution and management of events at IMS.
• In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

Responsibilities

• Understand and contribute to solving overall staffing requirements and fulfillment
• Provide support with application and onboarding activities for all seasonal employees
• Compose and coordinate correspondence with a diverse group of seasonal employees
• Help manage the employee database contained in the IMS Scheduling System
• Troubleshoot various event day staffing and operational issues such as no-show coverage and equipment distribution
• Perform pre-event walkthroughs of all spaces used by the operations team
• Manage facility set-up and tear-down operations including bike rack placement, signage, and other event needs
• React to event day issues and assist with problem-solving initiatives
• Work closely with operations staff to resolve a wide range of issues during both marquee and tier two events
• Provide administrative support for IMS Guest Experience department
• Resolve and communicate customer service-related issues/concerns
• Actively participate in all College Program activities and development opportunities
• Other duties as assigned by the supervisor and the entire operations team

Requirements

• We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.
• Previous experience in the IMS College Program is preferred
• A strong interest in event and staffing operations
• Interest and experience in event planning and execution
• Enthusiasm for and commitment to the company and the Vision, Mission and Values
• Ability to quickly process and react to problems with minimal supervision
• Innovative thinker and self-starter with perseverance to lead teams to success
• Effective written/verbal communication and advanced computer skills
• Effective interpersonal and leadership skills
• Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility
• Cultural competence and the ability to thrive in a diverse environment
• Alignment with Penske Entertainment’s core values and standards
• Currently pursuing an undergraduate or graduate degree from an accredited college or university
• This position does not have supervisory responsibilities
• This position will assist with the management of seasonal employees during event times
• Experience
• 1

Skills

Required

• Effective written/verbal communication
• Initiative and flexibility
• Cultural competence
• Innovative thinker
• Self-starter
• Perseverance
• Advanced computer skills

Benefits

• Opportunity to serve as an ambassador for the Indianapolis Motor Speedway and Indy 500
• Access to developmental programming and networking events