Senior Staff Software Engineer, Developer Experience — Moveworks at ServiceNow in Mountain View, California, United States

Job description

• **This role requires in-office presence in Mountain View, CA 5x/week**
• The Developer Experience team builds platforms that enable developers building on the Moveworks Agentic AI platform. We own the flywheel: more builders → more integrations shipped → better assistant → more demand. We build scalable infrastructure first, then the products on top of it. Platform engineering discipline meets developer-facing product thinking.
• You own the technical foundation the team ships on. You design and build the hardest platform problems — generality, scalability, extensibility — while keeping developer experience as the measure. You think in systems. You ship. You bring others along.

Responsibilities

• Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services
• Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction
• Define platform primitives other products build on — bias toward generality, reliability, clean abstractions
• Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth
• Lead technical strategy for your platform areas: roadmap, API design, cross-team alignment
• Set the engineering bar: architecture, design standards, observability, operational excellence
• Mentor senior engineers; raise the team's technical depth

Requirements

• You're a multiplier. You trace developer pain to platform gaps, design general solutions, ship them in ways that unlock categories of use cases. You raise the abstraction level of everything you touch. You shape product decisions from the technical side. Your mentees have gone on to senior roles or owned critical systems.
• 12+ years designing, building, operating production systems; significant platform or infrastructure team experience
• Experience leading design and multi-year operation of developer platforms that reached 100+ external teams; can point to instances where the platform unlocked new use cases or accelerated velocity by order of magnitude
• Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability
• Strong systems engineer with fluency in production microservices environments at scale
• Built general-purpose platforms other engineers depend on; understand what makes an abstraction good vs. leaky
• End-to-end ownership: you design, code, debug in production, iterate based on real feedback — not handing off at the design doc
• Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design
• Understand developer activation funnels and feedback loops that turn builders into core contributors
• Familiarity with LLM-based architectures or agent orchestration patterns
• Experience with enterprise developer environments: auth, sandboxing, compliance, multi-tenancy constraints

Skills

Required

• Platform or infrastructure experience
• Building general-purpose platforms