Software Engineer at Deliveroo in London, United Kingdom - Deliveroo

Job description

• Engineering the future of customer support — at global scale 🌍
• We believe exceptional customer service is more than just a feature, it’s a fundamental part of who we are. That’s why we’ve built our own internal support tooling from the ground up, tailored to help our customer, courier, and merchant support teams shine in every interaction.
• As we scale our operations from 30 to 60 countries, supporting millions of users and partners, our internal tools need to scale with us. The Support Engineering group is at the heart of this mission. We build high-performance admin applications and core operational tools that empower our support teams to work smarter and faster. A key part of this is our in-house chat platform, which already handles around 5 million conversations every month. On top of this foundation, we’re developing advanced features to reduce manual work, improve communication, and proactively resolve issues — often before our users even notice them.
• Our systems range from automated reach-outs for delayed orders to deeply integrated tools that enable our support teams to deliver assistance quickly, reliably, and with a human touch. By removing inefficiencies and automating repetitive tasks, we’re ensuring that our users and partners receive world-class support at scale.
• We’re now looking for a Backend Engineer (Golang) to join us in building scalable, low-latency systems that power these tools and shape the future of customer support. You’ll work on impactful products that directly influence how millions of people experience our platform every day.

Responsibilities

• Build and maintain high-throughput backend services using Go.
• Collaborate with product managers, designers, and frontend developers to ship features that support internal support agents across the globe.
• Design systems that are scalable, resilient, and easy to maintain.
• Contribute to architectural discussions and technical decision-making.
• Write well-tested code and help the team maintain high code quality standards.

Requirements

• 3+ years of professional software engineering experience, with a proven track record of building and scaling complex systems.
• Production experience in Golang, with an interest in developing strong engineering practices.
• Strong hands-on experience with both SQL and NoSQL databases — especially Cassandra.
• Solid understanding of designing and operating low-latency, high-throughput distributed systems.
• Previous on-call experience, with a pragmatic approach to reliability and incident management.
• Background in Node.js or other backend languages.
• Familiarity with cloud infrastructure (AWS, GCP) and event-driven architectures.

Skills

Required

• Golang (production experience)
• SQL databases
• NoSQL databases (especially Cassandra)
• Writing well-tested code
• High code quality standards

Preferred

• Node.js or other backend languages
• Cloud infrastructure (AWS, GCP)
• Event-driven architectures

Benefits

• At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.