Customer Service Representative at Papillon Ribbon & Bow, Inc. in NJ-Clifton-07013

Job description

• We are a worldwide leader in providing our clients couture packaging solutions, custom ribbon, luxury gift boxes, and specialty packaging bows for over 30 years. Seeking a Customer Service Representative to serve clients by providing product and service information, order entry, order tracking, customer support, and follow-through, as well as resolving product and service problems. This position requires a detail orientated self-motivated individual who will develop strategic plans necessary to meet company goals and objectives.

Responsibilities

• · Maintains a respectful, positive attitude at all times.
• · Attracts potential customers by answering product and service questions; knowledgeable in suggesting information about other products and services.
• · Receives, process and verify the accuracy of customers’ orders by utilizing the organization’s internal computer systems and customer purchase order.
• · Initiate required action in response to customer request to change and or cancel order, update order accordingly and advise the necessary departments of the changes.
• · Maintains customer records by updating account information.
• · Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• · Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Requirements

• · Prior Customer Service experience. Must work well under pressure.
• · Rapid learning skills.
• · Detail Oriented, analytical, problem solving, and quality focus.
• · Ability to create and understand documentation
• · Excellent listening skills & phone mannerisms.
• · Ability to resolve issues, demonstrates self-control.
• · Multi-tasking.
• · Strong communication and organization Skills.
• · Must work well under pressure.
• · Punctual. Self-motivated.
• · Willing to train however prior Customer Service experience a plus.

Skills

Required

• Prior Customer Service experience
• Must work well under pressure
• Rapid learning skills
• Detail Oriented
• Analytical
• Problem solving
• Quality focus
• Multi-tasking
• Punctual
• Self-motivated

Benefits

• 401(k)
• Competitive salary
• Health insurance
• Training & development
• Compensation: $38,000.00 per year