Client Experience Concierge at Travel With Lani in Fort Wayne, Indiana, United States

Job description

• We are seeking motivated and detail-oriented individuals to join our team as Client Experience Concierges. This is a fully remote role where you will assist clients in planning and booking tailored travel experiences while collaborating with a professional team and reporting to a team lead.

Responsibilities

• Research, plan, and coordinate customized travel itineraries.
• Assess client preferences, needs, and budgets to recommend tailored travel options.
• Book travel services including flights, accommodations, transportation, cruises, and tours.
• Provide professional client support before, during, and after travel.
• Resolve client concerns or issues promptly and professionally.
• Participate in training, professional development, and webinars.
• Collaborate with team members and suppliers to deliver exceptional client experiences.

Requirements

• Strong verbal and written communication skills.
• Reliable internet and a computer or smartphone.
• Experience in customer service, hospitality, or sales is a plus.
• Personal travel experience helpful but not required.

Skills

Preferred

• Personal travel experience

Benefits

• Comprehensive onboarding and ongoing training.
• Flexible full-time or part-time remote work.
• Career development opportunities.
• Access to industry benefits and travel perks.