Territory Sales Representative at MFCP - Motion & Flow Control Products, Inc. in Fort Collins, CO

Job description

• Responsible for developing and maintaining customer relationships in a territory by selling products/solutions, supporting existing accounts, establishing new accounts, and meeting customer needs through responsive service, product knowledge, and effective follow-through.
• Salary: $55K - $70K | DOE

Responsibilities

• Sell products and solutions to current and prospective customers by identifying needs, presenting appropriate options, and meeting established sales goals within a territory.
• Service existing accounts and establish new accounts through direct sales activity, account planning, customer follow-up, and target account development.
• Apply developing professional sales expertise, company policies, procedures, and established sales practices to resolve a variety of customer and account issues.
• Manage assigned territory, accounts, sales activities, and customer follow-up while collaborating with branch, customer service, operations, and vendor partners.
• Handle moderately complex customer questions, account needs, and sales issues using known practices and procedures; escalate more complex matters and provide recommendations to management.
• Field customer questions, address requests, and resolve complaints or service issues with a positive, timely, and customer-focused approach.
• Prepare and deliver sales presentations, product recommendations, pricing information, and related customer communications.
• Submit orders, activity updates, sales results, and other required reports to management accurately and on time.
• Develop and maintain customer, vendor, and internal relationships to support customer satisfaction, account growth, and effective issue resolution.
• Coordinate with appropriate departments and personnel to support customer needs, order fulfillment, technical questions, and service expectations.
• Use programs, promotions, product support materials, and sound pricing practices to maximize profitability and support company sales objectives.
• Maintain and develop professional and technical knowledge through training, product resources, and relevant professional associations; serve as a product and technical resource for customers and internal teams.
• Provide guidance to less experienced employees or peers related to sales processes, customer service, and product support, as appropriate.
• Communicate regularly with management regarding sales goals, market trends, customer needs, challenges, opportunities, and follow-up on sales directives.
• Maintain accurate customer, account, catalog, and related sales files as appropriate.
• Maintain a safe, clean, and organized work area; comply with company rules, policies, procedures, and safety guidelines.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business or experience in outside sales preferred
• Requires a minimum 2 years of related sales experience, preferably in industrial distribution, or an equivalent combination of education and experience.
• Solid working knowledge of sales practices, customer service, account management, and applicable company products, policies, and procedures.
• Ability to handle moderately complex customer, sales, and account issues; uses judgment within defined procedures and escalates non-routine matters as appropriate.
• Must be 21 and have a valid driver’s license, acceptable driving record, and ability to meet company driving requirements.
• Excellent written, oral, persuasive communication, customer service, and relationship-building skills.
• Detail oriented with strong organizational skills and the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Ability to perform basic math functions and apply sales-related calculations such as gross profit, gross margin, averages, and pricing information.
• Solid computer skills, including Microsoft Office (Word, Excel, and Outlook), with willingness to learn new software programs; experience with Epicor Prophet 21 is a plus.
• Ability to learn and apply product knowledge; familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin products, is a plus.
• Ability to work effectively with a wide variety of people and personalities while maintaining a high level of customer service and ethical behavior.
• Maintain regular and punctual attendance and be physically present in the office as necessary for meetings, collaboration, and administrative duties.
• Valid driver’s license and acceptable driving record in accordance with company guidelines.

Skills

Required

• Epicor Prophet 21 (preferred)