Automotive Service Advisor at Generation Auto Group in Freedom Ford - Iselin, NJ 08830

Job description

• Salary Range
• $75,000.00 - $150,000.00 Base+Commission/year
• As a Service Advisor at Freedom Ford, part of the Generation Auto Group, you are a crucial liaison between customers and the service department. You are responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The role requires strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction.

Responsibilities

• The primary functions of this role, include but are not limited to:
• Greet customers in a timely and friendly manner, making them feel welcome and comfortable.
• Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.
• Write up customer's vehicle problems accurately and clearly on the repair order.
• Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.
• Test drive the customer's vehicle, if necessary, to better understand and diagnose issues.
• Refer to the vehicle's service history to ensure a comprehensive assessment.
• Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.
• Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.
• Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.
• Ensure transparency in pricing and answer any customer inquiries regarding costs.
• Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.
• Keep customers informed of the progress of their vehicle repairs throughout the day.
• Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.
• Obtain customer authorization for all repairs
• Address any customer concerns or questions with patience and professionalism.
• Obtain the customer's signature on the repair order and provide them with a copy for their records.

Requirements

• ● CDK experience a plus!
• ● Schedule flexibility - ability to work Saturdays
• ● Attentive and welcoming when customers walk in the door
• ● Outstanding communication skills- verbal & written
• ● Professional appearance
• ● Punctual and reliable
• ● Knowledge of automotive systems and repair procedures [Automate/Tekion a Plus]
• ● Proficient in using computer software and service management systems.
• ● Excellent problem-solving skills and the ability to work in a fast-paced environment.
• ● Customer-focused attitude and the ability to build trust with customers.
• ● Willingness to continuously learn and adapt to changing technologies and industry

Skills

Required

• CDK experience a plus!
• Professional appearance
• Punctual and reliable

Benefits

• What We’ll Give You
• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Aflac Insurance
• 401(k) with Employer Match
• Paid Holidays
• Employee Purchase Program
• Referral Programs
• Perks & Discount Program
• Monthly Employee Celebrations
• Paid Manufacturer Training
• Company-Supplied Uniforms