Customer Service Representative at Hearth & Home Technologies in Roseville, Minnesota

Job description

• Position at Fireside
• Fireside Hearth and Home (FHH) is looking to add a Customer Service Rep in Roseville MN.
• Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.
• We are currently seeking a Customer Service Rep to provide an optimal experience for our customers through ordering, scheduling, and customer support.

Responsibilities

• Scheduling
• Schedules installations and service calls as required by the builder and homeowner customers.
• Schedules fireplace startups, builder and homeowner warranty and service calls.
• Handles reschedules and warranty claims promptly and with a high sense of urgency.
• Pulls permits, calls in inspections and closes out permits.
• Customer Service
• Receives and processes incoming sales and service orders.
• Ensures that all Purchase Orders from customers are received, are accurate and are linked.
• Answers all phone calls quickly and efficiently to minimize abandoned calls and any voicemail and return all phone calls daily.
• Communicates any issues with the installations or warranty/claims with the appropriate Branch and sales representatives to ensure all customer expectations are met.
• Accounts Receivable
• Work with builders to resolve AR issues.
• Collect payments for COD & HOLD customers.
• Invoices all completed jobs daily from the E-Ticket processing folder.

Requirements

• Experience with scheduling installations or service in new home construction industry preferred.
• High School Diploma or equivalent.
• Excellent written communication skills.
• Must have a good working knowledge of computers.
• Ability to enter data quickly and accurately into all systems.
• Ability to use Microsoft Office software and to learn new programs.

Skills

Required

• Excellent written communication skills
• Good working knowledge of computers

Benefits

• In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at careers@hearthnhome.com. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.