Overnight Front Desk Attendant at Castle Group in US-FL-Plantation

Job description

• The ​ Front Desk Attendant ​ is responsible for the professional, effective , and efficient handling of all residents’ requests and needs upon entering the community or building.
• The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.

Responsibilities

• Greets residents/guests upon entry, and respond to requests, questions, and any other needs.
• Documents issues or transactions as needed.
• Develop an understanding of Association policies and requirements .
• Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed.
• Develop knowledge of surrounding areas and attractions.
• Answers phones promptly, with an ability to answer questions and request s while understanding support resources when needed .
• Tracks activity logs and incident reports, records, and forms for the Property Manager’s daily review.
• Escalates concerns and issues to the Property Manager for immediate resolution when necessary.
• Monitors Emergency Response System and responds in a timely and efficient manner.
• Monitors and controls Electronic Security Control Systems if applicable.
• Ensures all safety precautions and procedures are followed while performing duties.
• Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.
• Dependent on shift, maybe required to handle overnight activities.
• Other duties and responsibilities as assigned.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Education and Experience
• High school diploma or equivalency required .
• 1+ years of administrative or hospitality experience preferred.
• Skills and Abilities
• Effective written and verbal communication skills .
• Excellent customer service skills including strong conflict resolution and de-escalation techniques.
• Intermediate command of computer hardware/software, specifically Microsoft Office Suite .
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Multiple language fluency is desirable but not necessary.

Skills

Required

• Ability to prioritize tasks
• Ability to walk and climb stairs
• Ability to reach with hands and arms
• Ability to stoop and bend