Bilingual Customer Service - Fluent Spanish, French or Italian at Computershare in Bristol, United Kingdom

Job description

• Location: Bristol (Hybrid after probation)
• In this position, you’ll be based in the Bristol office for a 5 days a week and after successfully completing your probation, then have the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
• Assessment Centre Dates: W/C 28th September - 10.30am or 1.30pm onsite face to face - 1.5 hours process consisting of an interview, a role play and a language assessment
• Start date: 9th Nov 2026 - Permanent full time 37.5 hours – shifts are between 8am - 9pm
• Salary: £28000 for shift 8am-9pm + monthly performance-related bonus & salary increase after probation
• We give you a world of potential
• Do you speak fluent Spanish,French or Italian and are you ready to elevate your customer service skills? We're looking for individuals who are passionate about building relationships and helping others. This dynamic role will involve handling a variety of customer queries in our contact centre, ensuring that no two days will be same. You'll be speaking directly with our customers, providing them with the support they need.
• Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.

Responsibilities

• A role you will love
• As a Bilingual Customer Service Representative, your primary focus will be on assisting customers and ensuring top-notch service quality. Reporting to a Team Leader, you'll use various in-house IT systems to maintain high levels of customer satisfaction. You'll deliver services on behalf of our clients via telephone, facing a variety of interesting and rewarding challenges every day.
• Schedule: Monday to Friday, shifts between 8am and 9pm, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour's commute of Bristol, BS99 6ZZ and requires a reliable internet connection at home.
• Training: Training lasts six weeks with no leave permitted during November and early December. After training, you'll work full-time in the office until completing your probationary period. Once probation is completed, you can switch to a hybrid schedule, with at least three days a week in the office.
• Additional benefits of working onsite: Free onsite parking or use of the discounted bus fare of just £2 for travel to and from the office, access to our onsite gym (& fitness classes). Access to lockers, showers, and drying rooms so we’ve got you covered whether you use the gym, cycle to work or go for a lunchtime run! You’ll also have access to our breakfast bars, with free daily cereal and fruit. We also offer free tea, coffee, herbal drinks, fresh milk & squash.

Requirements

• We are seeking dynamic, self-motivated individuals who are eager to deliver exceptional customer service, possess strong attention to detail, and are committed to upholding Computershare's excellent reputation. Here are the skills and desirable experience we're looking for:
• Fluent in Spanish, French or Italian and English, with strong verbal and written communication skills in both languages - this is an essential requirement.
• Previous experience in delivering excellent customer service, with a commitment to providing quality customer service
• Ability to work as part of a team, with a positive outlook and high energy
• Proficiency in PC use, including MS Office applications like Outlook, Word, and Excel
• Enthusiasm for developing new knowledge and skills, we will provide full training but having previous retail, hospitality or any other customer service experience is required

Skills

Required

• Dynamic
• Self-motivated
• Strong attention to detail
• Positive outlook
• High energy

Benefits

• Rewards designed for you
• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.