Sales Manager - Affinity at Wells Branch at Axis Residential in Austin, TX

Job description

• Description

Responsibilities

• We are hiring for a people-focused We are hiring for a people-focused Sales Manager for our 55 and older active adult community - Affinity at Wells Branch. Through relationship selling, the Sales Manager will lead and drive the occupancy of the community to meet both short-term and long-term leasing goals. You will be responsible for building a strong rapport with our prospective and current residents.
• Practice professional and relational sales techniques while connecting with prospective residents through phone calls, emails, walk-ins, and appointments.
• Receive inbound phone/email inquiries while listening with intent to gather information from prospective residents to build relationships and curate a personalized and “Affinitized” experience.
• Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system on a consistent basis.
• Conduct an individualized experience for each tour based on the prospective resident’s needs and interests. Utilize staff members, residents, dedicated time with ambassadors, and tour times aligned with daily activities.
• Perform daily, meaningful prospect follow-up in accordance with Affinity expectations and standards through phone calls, personalized next steps, Sales Mail, notes, etc.
• Coordinate depositor related creative follow-up and engagement.
• Maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
• Support the community by hosting and participating in onsite community events for residents and prospects.
• Build meaningful strategic partnerships with businesses, service providers, and senior housing communities in the local area.
• Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners.
• Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• In partnership with the team, design and execute marketing activities and events to create and drive traffic to the property, including implementing prospect facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs.
• Ensure all online advertisements and postings are accurate and up to date.
• Evaluate and shop competitors quarterly to understand the competitive landscape and our strategic position relative to the competition.
• Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc.
• Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
• When requested, provide sales and marketing leadership and training to team members, as well as other staff members across the portfolio.
• May partner with Regional Sales Manager on additional assignments and projects.
• Comply with all company policies/procedures and Fair Housing Laws.
• Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.

Requirements

• A relational and influential Sales Manager who can build strong rapport and effectively engage with prospective and current residents, while working cohesively with community team members.
• Must be a team player who takes a “we over me” approach to building and sustaining relationships with others.
• Must be determined, ambitious, and self-motivated with the ability to work well under pressure.
• Strong leadership capabilities with proven success motivating a team to achieve and exceed sales targets.
• Exceptional customer service and interpersonal skills.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Minimum of 1-2 years of relevant sales and leasing experience; preferably in the senior living industry. Has mastered all duties of a Leasing Consultant role.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• High School Diploma required; advanced education preferred.
• Valid driver’s license and insured, operable vehicle.

Skills

Required

• Strong leadership capabilities
• Team player with 'we over me' approach
• Ability to work well under pressure

Preferred

• Experience in senior living industry

Benefits

• Competitive pay (based on experience).
• Quarterly bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
• Flexible Spending Accounts- for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.